Production / Technical Support I

Company: Insight Global
Location: Chandler
Posted on: January 27, 2023

Job Description:

*** Position will start remote but candidate will need to be able to report to site once back to BAU. *** GLIDER: BOA-ProdTechSup-I-III-1 MUST HAVES: WINDOWS 10. iOS Position Summary Internal Employee Technology Support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary system via phone. Desired experience in Microsoft Office application suitehow to in addition to troubleshooting. Candidate should have excellent customer service skills. In-house training will be conducted. Technologies may include but not limited to: Windows 10/ Microsoft Office iOS iPad/iPhone and ticketing systems. Required Skills Internal Employee Technology Support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary system via phone. Desired experience in Microsoft Office application suitehow to in addition to troubleshooting. Candidate should have excellent customer service skills. In-house training will be conducted. Technologies may include but not limited to: Windows 10/ Microsoft Office iOS iPad/iPhone and ticketing systems. Desired Skills Technology Call Center and or Customer Service experience desired. Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents. Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.

Keywords: Insight Global, Chandler , Production / Technical Support I, Other , Chandler, Arizona