IT Network Operations Center (NOC) Coordinator/Chandler, AZ

Company: Medicus IT
Location: Chandler
Posted on: March 14, 2023

Job Description:

IT Network Operations Center (NOC) Coordinator



Overview

Are you a well-rounded IT professional with a passion for making a difference in your clients' lives by easing their burden of technology? Do you want to work for a company that will provide you the growth opportunities to master your technical skills and grow in the areas that matter to you?



Medicus IT is a rapidly growing MSP with a focus on providing top quality service to our clients and directly having a positive impact on the healthcare industry, by ensuring our clients never have to worry about their IT infrastructure. We empower our employees with the opportunity to grow their careers in a variety of areas in the IT world, with the ability to work with many different technologies on a very frequent basis!



Medicus IT's NOC Coordinator role is responsible for support and management of the entire tools stack.



If this opportunity excites you, we want to talk to you!



Job Description

Role and Responsibilities

• 
  
• Troubleshoot and resolve alerts for RMM, SOC, Network Device(s), and SNMP issues in a timely manner.
  
• Monitor and address SOC alerts, scanning and mitigation; RMM policies, jobs, reports; backups (BCDR).
  
• Strictly Follow Medicus processes to deploy of ALL new or updated software, scripts, components.
  
• Assist ALL Medicus IT support teams with the installation, configuration, and usability of the support stack.
  
• Actively assist HelpDesk, Level Three's, and vCIOs on projects (i.e. system migrations, custom deployments, and integrations)
  
• Take part in afterhours projects as needed when required to avoid negatively impacting client operations.
  
  
  
  
  Qualifications and Education Requirements
  
  
  • 
    
  • Associates degree in technology related field OR equivalent combination of education and work experience.
    
  • 3+ years of experience in supporting SOC and RMM technologies, Automation, and scripting.
    
  • Strongly focused on creating positive client experiences through direct and/or indirect support.
    
  • Experienced in a collaborative environment in support of all peer teams.
    
    
    
    
    In addition to being a best company to work for, Medicus IT offers incredible benefits that go unmatched!
    
    
    • 
      
    • 401k with Company Match
      
    • Medical, Vision & Dental Insurance
      
    • Short-Term & Long-Term Disability Insurance
      
    • Basic Life Insurance
      
    • Accidental Death & Dismemberment (AD&D) Insurance
      
    • Optional Supplemental Insurance
      
    • Paid Holidays
      
    • 14 days PTO (Including Birthday PTO!)
      
    • Fully Customized Development/Growth Plans
      
    • Certification Reimbursements
      
      
      
      
      Medicus IT is an equal opportunity employer and complies with all Federal and State laws, regulations, executive orders, and mandates.
      
      
      
      As a healthcare-specific MSP, many of Medicus IT clients have vaccination requirements to protect their staff and patients. As our clients update their COVID-19 policies, job roles that include client onsite responsibilities may be required to meet client vaccination requirements.
      
      
      
      PM22
      
      
      
      
      
      
      
      
      PI207731290

Keywords: Medicus IT, Chandler , IT Network Operations Center (NOC) Coordinator/Chandler, AZ, Other , Chandler, Arizona