Field Resource Coordinator AZ
Posted on: February 12, 2024
DISH, an EchoStar Company, has been reimagining the future of
connectivity for more than 40 years. Our business reach spans
satellite television service, live-streaming and on-demand
programming smart home installation services, mobile plans and
products, and now we are building Americas First Smart Network.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV,
Boost Infinite, Boost Mobile, DISH Wireless, OnTech and
The In-Home Services field professionals lead all field operations
and thousands of technicians in 135+ facilities across the country.
Devoted to building a collaborative and committed group of
employees who manage inventory, fleet and performance - IHS is the
driving force that connects our customers with the industrys best
products and services for DISH.
Job Duties and Responsibilities
Field Resource Coordinators are key players in helping our
technicians and our company reach their goals. We are responsible
for ensuring that our technician resources can service our
customers as quickly and efficiently as possible. This is done
through day-of route changes and customer appointment scheduling
Whats in it for you?
Great promotional opportunities
Comprehensive benefits package including discounted DISH Network
services, paid time off, medical, dental, and vision insurance,
401K, employee stock purchase program, and tuition
Communicating in real-time with In-Home Service Professionals about
any issues and the resulting changes to the routing
Working with technicians to accommodate same-day customer
Tracking and communicating appointments progress with field
Referring and assigning additional jobs to external
Answering incoming customer calls that arise and
Remaining sharp. Different tasks are done throughout the day that
require significant attention and accuracy
Spanish bilingual is a plus.
Skills, Experience and Requirements
A successful Field Resource Coordinator will:
Be an advocate for our customers; have the drive to build your
knowledge of the tools and resources to provide best-in-class
Effectively communicate, both written and verbally, with all levels
of the organization
Appropriately organize, prioritize, and monitor tasks for effective
and efficient work completion
Adjust to changing responsibilities and priorities in a fast-paced,
growth-oriented, and time-critical environment
Have the drive to learn and master DISHs workforce management (WFM)
and customer relationship management (CRM) software
Education and Experience:
A bachelor's degree from a four-year college or university is a
plus; or a combination of education and experience
We also offer versatile health perks, including flexible spending
accounts, HSA, a 401(k) Plan with company match, ESPP, career
opportunities, and a flexible time away plan; all benefits can be
viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total
compensation will vary based on factors such as qualifications,
skill level, and competencies; compensation is based on the role's
location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen,
which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position
By applying, you consent to your information being processed by
SonicJobs and transmitted to the Employer.
Keywords: DISH, Chandler , Field Resource Coordinator AZ, Other , Chandler, Arizona
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