Fraud Operations (Executive)
Company: USAA
Location: Mesa
Posted on: April 17, 2024
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Job Description:
Why USAA? Let's do something that really matters. At USAA, we
have an important mission: facilitating the financial security of
millions of U.S. military members and their families. Not all of
our employees served in our nation's military, but we all share in
the mission to give back to those who did. We're working as one to
build a great experience and make a real impact for our members. We
believe in our core values of honesty, integrity, loyalty and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special! The Opportunity As a dedicated Fraud
Operations (Executive) , you will manage and drive the Fraud teams,
structures, policies/standards, processes, and tools needed to
ensure the prevention, detection and investigation of fraud and
recovery in a complex and highly regulated environment. Contributes
to the development, implementation, and execution of a multi-year
strategic vision for the Fraud Operations teams. Leverages a
data-driven approach in decision-making and managing fraud risk
while championing a culture of process excellence, disciplined
utilization of key performance indicators and key risk indicators
for continuous improvement and effective risk management. Display a
track record of identifying opportunities to optimize processes in
a highly manual operating environment. This position can work
remotely in the continental U.S. with occasional business travel.
What you'll do: Leads the design, execution and implementation of
USAA's Fraud Operations organization and strategy. Leads the
day-to-day operations of the fraud detection areas - including core
business processes and technologies in alignment with compliance
policies and procedures. Executes projects and business process
improvement initiatives required to achieve defined business
outcomes. Partners, collaborates, and influences effectively across
the enterprise product leaders as well as the line of business
leaders to ensure they are considering fraud implications.
Identifies and tracks fraud violations for the enterprise.
Collaborates with industry partners and peers to identify new fraud
strategies and technologies, discusses fraud trends and effective
mitigation tactics. Builds and oversees a team of internal and
external third-party service providers for fraud operations through
ongoing execution of recruiting, development, retention, coaching
and support, performance management, and managerial activities.
Ensures risks associated with business activities are effectively
identified, measured, monitored, and controlled in accordance with
risk and compliance policies and procedures. What you have:
Bachelor's Degree; OR 4 years of related experience (in addition to
the minimum years of experience required) may be substituted in
lieu of degree. 10 years of experience in fraud operations to
include prevention, detection, operational risk, credit risk,
regulatory adherence, funds availability, and/or model development
within a financial services organization. 4 years of people
leadership experience in building, managing and/or developing
high-performing teams. Demonstrated experience, knowledge and
exposure to bank regulations, particularly Reg E, Reg CC, UDAAP,
FACTA, and Reg Z. Demonstrated experience collaborating with key
resources and stakeholders, influencing decisions and managing work
to achieve strategic goals. Strong written and verbal communication
skills, including the ability to communicate technical analyses to
a non-technical audience. Knowledge of federal laws, rules, - and
regulations to include: Reg CC and Reg E. What sets you apart:
Ability to lead operations teams consisting of -6 Directors and
-200 staff responsible for fraud mitigation processes. Proven
ability to establish and maintain a culture of accountability as it
relates to performance and execution. Demonstrate the ability to
evaluate critical processes for opportunity and lead process
optimization efforts for the function. Ability to deliver with
urgency and effectiveness in directing tactical response to
operational issues and resolution activities. Display the ability
to collaborate with business partners to develop and implement
critical programs. Able to present complex information to
executives in order to raise awareness and support. Ability to
collaborate with business partners to establish a revitalized
Culture, creating enhanced influence and ownership as it relates to
fraud mitigation, member experience and controls execution. The
above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job. What we offer: Compensation: USAA
has an effective process for assessing market data and establishing
ranges to ensure we remain competitive. You are paid within the
salary range based on your experience and market data of the
position. The actual salary for this role may vary by location. The
salary range for this position is: $182,680 - $349,150 . Employees
may be eligible for pay incentives based on overall corporate and
individual performance and at the discretion of the USAA Board of
Directors. Benefits: At USAA our employees enjoy best-in-class
benefits to support their physical, financial, and emotional
wellness. These benefits include comprehensive medical, dental and
vision plans, 401(k), pension, life insurance, parental benefits,
adoption assistance, paid time off program with paid holidays plus
16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education
assists employees with their professional goals. For more details
on our outstanding benefits, please visit our benefits page on
USAAjobs.com Applications for this position are accepted on an
ongoing basis, this posting will remain open until the position is
filled. Thus, interested candidates are encouraged to apply the
same day they view this posting. - USAA is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran.
Keywords: USAA, Chandler , Fraud Operations (Executive), Other , Mesa, Arizona
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