Field Based Patient Care Coordinator - Maricopa County, AZ

Company: Optum
Location: Tempe
Posted on: May 3, 2025

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Patient Care Coordinator, you operate as an Optum ambassador. Your primary responsibilities include data entry and uploading documents into our EMR and SNF EMR, obtaining info from area hospital EMR. You will also provide operational support, including backfill and care coordination activities. You will put emphasis on how to manage shifting priorities and attention to detail. There will be collaboration and communication across the "Team Model" with the SCC member in the center. Key systems that you will use on a regular basis are Outlook, Salesforce/Pathway EMR. Valuable skillsets to have in order to be successful in the role is include strong organization skills, multi tasking, ability to sort excel You will set up a home office for project work and will also be working with their team in the SNF, which will involve a lot of customer facing work. You will be answering inbound calls and making outbound calls. And you will work both independently and collaboratively - working with the RN's and Nurse Practitioners.. And can always call upon the assistance of your Department Supervisors and Managers, when needed. This position is full-time. Employees are required to work our normal business hours of 8:00am - 5:00pm, Monday - Friday, no nights, weekends, or holidays. It may be necessary, given the business need, to work occasional overtime. We offer 2 months of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment. You will be part of the primary care team collaborating with all interdisciplinary team members and will support multiple providers. The Patient Care Coordinator is a flexible team member who works to support nurse practitioners (NPs) and physician assistants (PAs) as well as our patients. This role assists in care coordination activities, administrative tasks and supports our patients and providers. - Primary Responsibilities:

• Support interdisciplinary care team with over all member coordination at the direction of RN or NP/PA
• Data entry and member chart management for: New members, post hospital visits, quality, labs and medications
• Obtain medical records following hospitalizations or physician appointments
• Scheduling member transportation or appointments What Makes an Optum Career different?
  • We believe that better care for our employees equates to better care for patients---
  • We influence change nationally while maintaining the culture and community of local care organizations---
  • We grow talent from within. No matter where you want to go- geographically or professionally- you can do it here--- Compensation & Benefits Highlights:
    • Guaranteed, competitive compensation model based on quality, not quantity, with bonus opportunities
    • Financial stability and support of a Fortune 5 Company
    • Robust retirement offerings including employer funded contributions and Employee Stock Purchase Plan (ESPP for UHG Stock)
    • Comprehensive benefits plan inclusive of medical, dental, vision, STD/LTD, CE & equipment allowances
    • Robust learning and development programs - You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. - Required Qualifications:
      • High School Diploma / GED or equivalent work experience
      • Must be 18 years of age OR Older
      • 3+ years of Clinical or Medical record experience. Knowledge of medical terminology and EHR platforms
      • Access to reliable transportation that will enable you to travel to patient locations
      • Must reside in Maricopa County, AZ or surrounding communities
      • Ability to work our normal business hours of 8:00am - 5:00pm, Monday - Friday, no nights, weekends, or holidays. It may be necessary, given the business need, to work occasional overtime - Preferred Qualifications:
        • Certified nursing assistant or medical assistant certifications preferred - Telecommuting Requirements:
          • Ability to keep all company sensitive documents secure (if applicable)
          • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
          • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service - The hourly range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. - At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. - - U nitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. - - - UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. - -#RPO #RED #RPOLinkedIn

Keywords: Optum, Chandler , Field Based Patient Care Coordinator - Maricopa County, AZ, Other , Tempe, Arizona