ChandlerRecruiter
the smart solution for Chandler jobs

Call Center: Become a Customer Experience Rep - Phoenix

Company: Dish Network
Location: Chandler
Posted on: September 10, 2018

Job Description:

Summary
DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service Sling TV that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win it s in our DNA. We re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities
If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH s 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience.
The Customer Experience Representative answers inbound technical and customer service calls from internal and external customers. Other responsibilities as follows:

  • Supports Tier 1 technical support and customer service phone support for external customers
  • Regular and predictable attendance
  • This support can be, but is not limited to, entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests
  • Provide quality technical support service through one-contact resolution to establish a long-term customer relationship
  • Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone
  • Assist customers with their billing and payments as needed
  • Sell multiple entertainment products and services as well as hardware systems and accessories Essential Functions:
    A Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions:
    • Willingness to work flexible schedules including weekends, holidays, and evenings
    • Ability to regularly sit for long periods of time
    • Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
    • Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services
      • Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics
      • Deescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements
        A successful Customer Experience Representative will have the following:
        • High School diploma, GED, or equivalent experience
        • Six-months related customer service/technical support experience and/or training preferred
        • Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem solving and critical thinking skills are essential
        • Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines
        • Ability to speak effectively with customers and employees of the organization
        • Strong organizational, time management, and problem solving skills
        • Excellent written and oral communication skills
        • Strong sense of professionalism and active listening skills
        • Ability to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processesAssociated topics: clerk, csr, customer care associate, customer care representative, customer service associate, product support, service specialist, system support, telephone, telephone service representative

          Keywords: Dish Network, Chandler, Call Center: Become a Customer Experience Rep - Phoenix, Other, Chandler, Arizona

          Click here to apply!

          Didn't find what you're looking for? Search again!


          I'm looking for
          in category
          within


Other Other Jobs


Work at Home Reps - Flexible Schedule
Description: We are currently interviewing people now. We are a 23 year old company that is helping people
Company: Ameriplan
Location: Tempe
Posted on: 09/19/2018

Currently looking for ambitious individuals to work from home
Description: Title: Currently looking for ambitious individuals to work from home Description: Currently looking for self motivated individuals to
Company: Ameriplan Corporation
Location: Phoenix
Posted on: 09/19/2018

Dog Sitter - Work from Home, Earn up to $1,000/month
Description: Love dogs Overnight dog care is in demand Join the nation's largest network of 5-star pet sitters and dog walkers and earn money boarding dogs in your home. What you do : Create a Rover profile and select (more...)
Company: Rover
Location: Sun City
Posted on: 09/19/2018


Dog Sitter - Work from Home, Earn up to $1,000/month
Description: Love dogs Overnight dog care is in demand Join the nation's largest network of 5-star pet sitters and dog walkers and earn money boarding dogs in your home. What you do : Create a Rover profile and select (more...)
Company: Rover
Location: Sacaton
Posted on: 09/19/2018

Remote Benefits and Training Representatives - FT/PT Flexible
Description: Nationwide Discount Dental and Medical Programs Company is seeking Independent Contractors
Company: Ameriplan Careers
Location: Scottsdale
Posted on: 09/19/2018

Call Center Representative
Description: Call Center Representative GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's (more...)
Company: Alorica
Location: Mesa
Posted on: 09/20/2018

Underwriter - Primary Casualty
Description: Job BriefReviews and investigates new business submissions and mid-term endorsement requests to determine acceptability for quoting/binding within granted Letter of Authority and established unit guidelines.PRIMARY (more...)
Company: IFG
Location: Scottsdale
Posted on: 09/20/2018

Call Center Position Available
Description: GET TO KNOW ALORICA br At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with (more...)
Company: Alorica
Location: Phoenix
Posted on: 09/19/2018

Activities Attendant- Part-Time- Varied Shifts - Luxury (180028VU)
Description: Heres To Your Journey with The Luxury Collection The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the worlds most enriching (more...)
Company: Marriott International
Location: Peoria
Posted on: 09/20/2018

Do you want to work from home?
Description: Are you looking to work from home and spend more time with your family and be there when they need you the most I personally started my search for an opportunity to work from home back in January 2008. (more...)
Company: Professional Career Advantage
Location: Surprise
Posted on: 09/19/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Chandler RSS job feeds