ChandlerRecruiter
the smart solution for Chandler jobs

Call Center: Become a Customer Experience Rep - Phoenix

Company: DISH
Location: Chandler
Posted on: September 12, 2018

Job Description:

Summary
DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH.
Job Duties and Responsibilities
If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH's 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. The Customer Experience Representative answers inbound technical and customer service calls from internal and external customers. Other responsibilities as follows:

  • Supports Tier 1 technical support and customer service phone support for external customers
  • Regular and predictable attendance
  • This support can be, but is not limited to, entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests
  • Provide quality technical support service through one-contact resolution to establish a long-term customer relationship
  • Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone
  • Assist customers with their billing and payments as needed
  • Sell multiple entertainment products and services as well as hardware systems and accessories Essential Functions:
    A Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions:
    • Willingness to work flexible schedules including weekends, holidays, and evenings
    • Ability to regularly sit for long periods of time
    • Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
    • Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services
      • Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics
      • Deescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements
        A successful Customer Experience Representative will have the following:
        • High School diploma, GED, or equivalent experience
        • Six-months related customer service/technical support experience and/or training preferred
        • Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem solving and critical thinking skills are essential
        • Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines
        • Ability to speak effectively with customers and employees of the organization
        • Strong organizational, time management, and problem solving skills
        • Excellent written and oral communication skills
        • Strong sense of professionalism and active listening skills
        • Ability to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes

          Keywords: DISH, Chandler , Call Center: Become a Customer Experience Rep - Phoenix, Other , Chandler, Arizona

          Click here to apply!

          Didn't find what you're looking for? Search again!


          I'm looking for
          in category
          within


Other Other Jobs


Be There for Your Kids, Work From Home Today !!
Description: Are you tired of a dead end job Would you like a career instead The Largest Healthcare Benefits Discount
Company: Ameriplan
Location: Oro Valley
Posted on: 09/23/2018

Looking to Earn an Extra Income?
Description: Do you have a passion for helping people How about starting YOUR own business with residual pay, BY HELPING PEOPLE Our company is looking for independent, strong driven, and motivated individuals who (more...)
Company: FAHP
Location: Tucson
Posted on: 09/23/2018

Bilingual Spanish: Work-At-Home Customer Experience Specialist - Phoenix
Description: If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further DISHs 9 U.S.-based Customer Experience (more...)
Company: DISH
Location: Tempe
Posted on: 09/23/2018


Work From Home (Mesa,AZ)
Description: Kickstart Your Success In 90 Days Earn A Potential 1000 . Sign Up Today br Brands: Skin So Soft , Anew , Moisture Therapy , Clearskin br Work from home Work online Work anytime br Opportunity: (more...)
Company: Avon
Location: Mesa
Posted on: 09/23/2018

BUSINESS INF SECURITY OFFICER- MORRISVILLE, NC - FLUENT DEVELOPMENT -
Description: About UsPresbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of eight hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico (more...)
Company: Presbyterian Healthcare Services
Location: Phoenix
Posted on: 09/23/2018

Work From the Comfort of Home!
Description: Want to spend more time with your children Need more funds for your golden years Entrepreneurial
Company: Prosperity Legacy
Location: Fountain Hills
Posted on: 09/24/2018

Benefits Specialist
Description: At Home Reps Needed - PT/FT Seeking upbeat and motivated individuals to join our award winning team. This is a solid
Company: TQS
Location: Chandler
Posted on: 09/23/2018

Auto Material Damage Claims Representative
Description: OVERVIEWWe're a people-focused business, and we pride ourselves on the promise to deliver efficient and effective services to our customers. At Sentry, we believe people are our competitive advantage. (more...)
Company: Sentry Insurance
Location: Scottsdale
Posted on: 09/24/2018

Bilingual Call Center Rep
Description: Description Conduent is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises (more...)
Company: Conduent
Location: Tempe
Posted on: 09/23/2018

Benefits Specialist
Description: Seeking upbeat and motivated individuals to join our award winning team. This is a solid company
Company: TQS
Location: Mesa
Posted on: 09/23/2018

Log In or Create An Account


Find us on Facebook

Find us on LinkedIn

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Chandler RSS job feeds