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Apps Systems Engineer 6

Company: Wells Fargo
Location: Chandler
Posted on: June 15, 2019

Job Description:

Job DescriptionAt Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargos more than 70 million global customers.

The Collaboration platforms are an innovative enterprise capability that enables key initiatives that drive the Companys digital transformation of customers experience. We are seeking an Application Systems Engineer who will be responsible for understanding business requirements and implementing solutions that meet our functional and performance requirements using COTS (commercially off-the-shelf) products integrated with internal WF technologies.

The App Sys Engineer position will be primarily focused on engineering, implementation and support of two key platforms, Nuance Messaging and CafeX. This position will be a subject matter expert on the business utilization and underlying technology infrastructure. Good candidates should have experience and working knowledge of Messaging and Contact Center Telephony platforms. In addition, this candidate must have excellent interpersonal, organizational and collaboration skills as technology teams primarily work virtually. Finally, candidates should be comfortable collaborating with non-technical financial business professionals troubleshooting issues and translating business requirements and writing clear and concise documentation.

Responsibilities include but not limited to:

  • Work with partner technology infrastructure partners/developers/support teams to ensure smooth integration, security, monitoring, availability & reliability both lower environments supporting the development/testing life cycles and production systems from the application perspective.
  • Create and deliver relevant SDLC deliverables as part of standard project implementations (design documents, deployment diagrams etc.) using tools like Visio, Confluence, Microsoft Office, etc.
  • Collaborate with Change Management, Technology remediation teams, security and info security teams to continuously monitor evolving standards to evaluate, assess and plan for remediation as necessary.
  • Lead and ensure application is compliant with all enterprise standards across technology, info security, networking, build/release management and other standards as they evolve ensuring compliance.
  • Lead BCP planning and testing efforts for the application ensuring readiness, compliance and successful testing end-to-end from upstream tech partners to third part downstream applications participating in both internal and external BCP testing cycles.

    Required Qualifications

    • 10+ years of application development and implementation experience
    • 3 + years of experience with HTML, JavaScript, and CSS
    • 3+ years of experience capturing and documenting complex business and functional requirements
    • 3+ years of experience in network infrastructure [includes routers, switches, internet protocols (IP), and virtual local area networks (VLAN)]
    • 3+ years of messaging, collaboration or mobile solutions engineering experience

      Desired Qualifications

      • Excellent verbal, written, and interpersonal communication skills
      • Knowledge and understanding of XML (Extensible Markup Language)
      • Ability to coordinate completion of multiple tasks and meet aggressive time frames
      • 3+ years of call center environment experience
      • Knowledge and understanding of full suite of Contact Center technologies in a converged network environment with an emphasis on Genesys or other CTI and Call Routing platforms preferably in a large financial services environment
      • Agile experience
      • 1+ year of JIRA experience
      • A BS/BA degree or higher
      • 5+ years of 3rd party vendor application production support experience

        Other Desired Qualifications

        • 3+ years of experience leading multiple workstreams, applications, or deliverables
        • Ability to interact effectively and confidently with senior management
        • Ability to positively influence, motivate, and direct diverse teams in a shift based, decentralized, and geographically dispersed environment

          Job Expectations

          • Ability to travel up to 10% of the time

            Salary InformationThe salary range displayed below is based on a Full-time 40 hour a week schedule.

            AZ-Chandler: Min: $113,400 Mid: $162,000

            MN-Minneapolis: Min: $113,400 Mid: $162,000

            NC-Charlotte: Min: $113,400 Mid: $162,000Street AddressAZ-Chandler: 2600 S Price Rd - Chandler, AZ

            MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN

            NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NCDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.

            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, Chandler , Apps Systems Engineer 6, Other , Chandler, Arizona

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