ChandlerRecruiter Since 2001
the smart solution for Chandler jobs

Bilingual-Customer Experience Representative - Phoenix

Company: DISH
Location: Chandler
Posted on: July 14, 2019

Job Description:

Summary
DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.Opportunity is here. We are DISH.
Job Duties and Responsibilities
If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH's 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Support Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience.The Bilingual Customer--Experience--Representative answers inbound technical and customer service calls from internal and external customers.-- Other responsibilities as follows:

  • Supports Tier 1 technical support and customer service phone support for external customers
  • Regular and predictable attendance
  • This support can be, but is not limited to, entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests
  • Provide quality technical support service through one-contact resolution to establish a long-term customer relationship
  • Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone
  • Assist customers with their billing and payments as needed
  • Sell multiple entertainment products and services as well as hardware systems and accessories --Essential Functions:
    A Bilingual Customer--Experience--Representative performs the job duties and responsibilities above as well as the following essential job functions:--
  • Willingness to work flexible schedules including weekends, holidays, and evenings
  • Ability to regularly sit for long periods of time
  • Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
  • Take back-to-back phone calls from DISH internal customers nationwide and--assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services
  • Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc.-- You will be constantly measured on these metrics
  • Deescalate upset or irate customers in order to satisfactorily address their customer service needsSkills - Experience and Requirements
    A successful Bilingual Customer--Experience--Representative will have the following:--
  • High School diploma, GED, or equivalent experience
  • Bilingual proficiency-fluent in English and Spanish
  • Six-months related customer service/technical support experience and/or training preferred
  • Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem solving and critical thinking skills are essential
  • Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines
  • Ability to speak effectively with customers and employees of the organization
  • Strong organizational, time management, and problem solving skills
  • Excellent written and oral communication skills
  • Strong sense of professionalism and active listening skills
  • Ability to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes

Keywords: DISH, Chandler , Bilingual-Customer Experience Representative - Phoenix, Other , Chandler, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


First Officer
Description: ID: 2019-2351 of Openings: 1Category: OtherOverview br br Atlas Air First Officer br br Flight Crews are responsible for the safe and reliable operation of our fleet of Boeing 747's and 767's. (more...)
Company: Atlas Air
Location: Gilbert
Posted on: 07/24/2019

Bilingual Healthcare Licensed Insurance Agent (Goodyear,AZ)
Description: Bilingual Healthcare Licensed Insurance Agent Goodyear,AZ Empathetic Service oriented. Attentive. It's what connects us and we'd like to connect with you too We are looking for you to help us deliver (more...)
Company: TTEC
Location: Goodyear
Posted on: 07/24/2019

First Officer
Description: First Officer ID: 2 of Openings: 1Category: OtherOverviewAtlas Air First Officer Flight Crews are responsible for the safe and reliable operation of our fleet of Boeing 747's and 767's. Atlas Air Worldwide (more...)
Company: Atlas Air
Location: Gilbert
Posted on: 07/24/2019


Start Working From Home Today
Description: We are seeking very motivated, responsible and fun individuals to join our health and dental
Company: Living Healthy
Location: Avondale
Posted on: 07/24/2019

Virtual Customer Service Manager-French Bilingual
Description: Exciting opportunity for a seasoned manager to come in and help build our virtual French Bilingual team Mommy Jobs Online mommyjobsonline.com is looking for the right candidate that has experience (more...)
Company: Mommy Jobs Online
Location: Chandler
Posted on: 07/24/2019

Crew Member
Description: This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations
Company: Wendy's
Location: Goodyear
Posted on: 07/24/2019

Appointment Setting Work from Home
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique
Company: TeleReach Corporate
Location: Avondale
Posted on: 07/24/2019

Barber - Sign On Bonus! - Gilbert
Description: The Beautiful Group is the largest owner and operator of luxury salons and spas in the world.-- We are based in Beverly Hills, California and operate over 600 locations throughout North America and Europe (more...)
Company: Regis
Location: Gilbert
Posted on: 07/24/2019

Run your own part-time business /AVON Glam Gig - Sign up today only $30 and choose a FREE Gift Set
Description: Work from Home - Avon Sales Representative br About the Job br Work when you want and where you want. - make your own schedule. br Whatever your background, whether you come from Customer Service, (more...)
Company: Avon
Location: Prescott Valley
Posted on: 07/24/2019

Now Hiring: Work From Home
Description: Easy Application
Company: Work From Home.FindDreamJobs.com
Location: Oro Valley
Posted on: 07/24/2019

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Chandler RSS job feeds