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Loan Servicing Specialist 3

Company: Wells Fargo
Location: Chandler
Posted on: November 9, 2019

Job Description:

Job Description
At Wells Fargo, we want to satisfy our customers? financial needs and help them succeed financially. We?re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you?ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams.? We?ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.The Loan Servicing Specialist 3 within Wells Fargo Auto will be responsible for providing daily operational support to the loan servicing departments.? This position:

  • Processes documents, imports/enters data, maintains records, and identifies and researches complex items
  • Supports daily operations through processing documents, recording information, importing/entering data, and maintaining records using considerable knowledge of department policy and procedures
  • Identifies and researches complex items (mail, checks, loan files, faxes, correspondence, e-mail, etc.) to insure correct and efficient processing
  • Resolves issues and escalate unresolved or unusual issues as needed to senior staff members or management for guidance and resolution
  • Provides excellent customer service at all points of customer contact internally and externally
  • May interact with internal and external customers to obtain or share complex information, assist in the implementing of forms and procedures, and help team members with workloadPosition Hours/Schedule:? Monday ? Friday, 7:00am ? 4:00pm. Hours/days may change due to business needs, including mandatory overtime during volume peaks.

    Required Qualifications
    • 6+ months of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment

      Desired Qualifications
      • Basic Microsoft Office skills
      • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
      • Strong analytical skills with high attention to detail and accuracy
      • Excellent verbal, written, and interpersonal communication skills
      • Ability to interact with all levels of an organization
      • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
      • Solid problem solving skills
      • Ability to quickly learn business operations and processes
      • Auto finance experience
      • Knowledge and understanding of auto policies and procedures

        Job Expectations
        • Ability to work additional hours as needed

          Salary Information
          The salary range displayed below is based on a Full-time 40 hour a week schedule.

          AZ-Chandler: Min: $31,200 Mid: $40,000

          Street Address
          AZ-Chandler: 2501 S Price Rd - Chandler, AZ


          All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

          Relevant military experience is considered for veterans and transitioning service men and women.
          Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

          Company Description:

          Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo---s vision is to satisfy our customers--- financial needs and help them succeed financially. With approximately 261,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune---s 2019 rankings of America---s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.--Wells Fargo has been helping military members and veterans succeed financially for nearly 170 years. Throughout the years, Wells Fargo has supported military members and veterans through initiatives to recruit and retain team members, and through foundation donations, countless volunteer hours, and event sponsorship.

Keywords: Wells Fargo, Chandler , Loan Servicing Specialist 3, Other , Chandler, Arizona

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