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Default Administration Business Analyst Supervisor

Company: ServiceLink
Location: Chandler
Posted on: December 5, 2019

Job Description:

Default Administration Business Analyst Supervisor A re you an experienced default mortgage Supervisor who is driven by reporting analytics and controls? LoanCare, one of the leading national providers of full service subservicing and interim subservicing in the mortgage industry, is seeking a Default Administration Business Analyst Supervisor to oversee a team responsible for analysis and development of reporting to track operational performance and anticipate trends enabling the default business lines to be proactive. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. A DAY IN THE LIFE In this role, you will... - Act as the Supervisor over the Default Control and Analytics team ensuring that daily, weekly, and monthly tracking numbers are maintained and made available to managers and supervisors for review. - Develops and supports team responsible for analysis and development of reporting to track operational performance daily, weekly, monthly and annually - Supports default management in analyzing, planning, developing, and monitoring strategies and tactics to achieve business objectives - Responsible for reporting monthly business operations performance - Develops and Supports management information needs through periodic performance reporting, forecasting, and analysis - Identifies and documents when company standards, or any regulations, have not been followed. - Facilitate remediation of findings inclusive of the gathering and storing of evidence - Process requests for information and research from clients and customers by way of internal departments - Apply your knowledge of default servicing rules and guidelines to drive resolution - Provide feedback to enhance processes using knowledge gained through daily research - Collaborate with internal teams on behalf of the Default Operations Team - Respond to requests according to departmental guidelines and procedures - Ensure the meeting of daily production as assigned WHO YOU ARE You possess ... - The qualities of a natural and confident leader with the ability to create commitment and loyalty - A penchant for excellence. You will use your experience to drive results. You will never settle for a lesser standard. - Knowledge of Investor, Insurer and Regulatory requirements for the Default Mortgage Industry - The ability to communicate with all levels to ensure detailed knowledge of key processes in order to develop procedures and controls. - Demonstrated ability to work with and/ or lead cross functional teams - Participate in regular meetings with your Manager/Vice President. - Critical thinking skills and proven problem solving capabilities - Experience in communicating with regulators - Positive attitude towards work in an ever-changing industry - Strategical and analytical ability to apply data and information to all processes and solutions. WHO WE ARE About us ... LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry. LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. DETAILED JOB DUTIES - Train, coach, mentor and develop a team of Business Analysts who are able to identify issues within the business line, propose solutions to remediate and work with business leaders to implement and follow up and provide confirmation of completion. - Daily operational monitoring of the controls over the Default process with action based communication to partners and senior leaders. - Ability to analyze operational gaps in order to create, implement and maintain controls. - Review reporting and control findings with Leadership to determine opportunity for process enhancements and/or need for procedural changes. - Distribute final, periodic reports to management. - Track, follow up and review ongoing default related processes/activities to ensure quality standards and timelines are met. - Escalation of critical issues to leadership and follow through to resolution. - Daily communication with Direct Management. - Impeccable time management and multi-tasking skills.All other duties as assigned. MINIMUM QUALIFICATIONS - High School Diploma or equivalent required. - 3-5 years of experience in Mortgage Servicing or default industries with a good knowledge of business and application processes. - 1 or more years of experience leading a team to achieve goals in a high volume deliverable field and/or the skills and aptitude to learn. - Familiarity of state and federal laws and regulations applicable to the servicing of defaulted loans - Analytical ability sufficient to apply data and information to the solution of administrative and operating problems. - Considerable knowledge of workflow processes. - Leadership and management skills with the ability to motivate, mentor, train, coach, evaluate performance, and lead a multi-functional staff in a fast paced, dynamic environment. - Must be flexible, organized and have the ability to manage and prioritize daily assignments - Ability to grasp concepts quickly, make sound decisions and resolve issues completely - Flexibility to adapt to frequently changing processes and procedures - Strong instructing and advising skills - Ability to work in a high volume and time sensitive environment - Ability to work independently with minimal direction and to meet deadlines - Ability to work collaboratively with peers in a team environment to attain common goals - Analytical and mathematical ability sufficient to be able to identify potential issues with loans - Ability to communicate effectively both in writing and orally, in person and by telephone, with all levels of the organization. - Knowledge of Black Knight products including but not limited to MSP, LoanSphere and Invoice Management - Ability to use Microsoft Office applications. - Ability to maintain strict confidentiality. WORK CONDITIONS Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation ESSENTIAL FUNCTIONS Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading Comprehension Understanding written sentences and paragraphs in work related documents English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking Talking to others to convey information effectively. Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making. Active Listening Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Instructing Teaching others how to do something. Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one. Time Management Managing one's own time and the time of others. Writing Communicating effectively in writing as appropriate for the needs of the audience. Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension The ability to read and understand information and ideas presented in writing. Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression The ability to communicate information and ideas in speaking so others will understand. Speech Recognition The ability to identify and understand the speech of another person Speech Clarity The ability to speak clearly so others can understand you PHYSICAL DEMANDS Sitting up to 95% of time Walking up to 5% of time Occasional standing, stooping, kneeling, crouching and reaching LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law. Operations All Other AZ - Chandler LoanCare Servicing Operations Nov 20, 2019, 3:29:46 PM

Keywords: ServiceLink, Chandler , Default Administration Business Analyst Supervisor, Professions , Chandler, Arizona

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