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Business Support Consultant 3 - Customer Impact

Company: Wells Fargo
Location: Chandler
Posted on: December 4, 2019

Job Description:

Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk types, including conduct, credit, financial crimes, information security, interest rate, liquidity, market, model, operational, regulatory compliance, reputation, strategic, and technology risk. The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company. The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company. Conduct Management is a centralized team within Corporate Risk. Conduct Management has enterprise-wide responsibilities that include case intake (including EthicsLine), triage, research, and investigations related to potential team member misconduct. These functions are supported by reporting and analytics capability, training, ethics and ethics advisory, and relationship management support for the front line Customer Impact Analysis responsibilities will include: * Working with confidential information; identifying where business need to know, attorney-client privilege and attorney-client work product come into play * Research and review cases within the Customer Impact tool and update tool to document research findings and actions * Reviewing facts and circumstances of case files to help determine next steps which may include, but are not limited to: oContacting Employee Relations (ER), Enterprise Investigations, Conduct Risk Control Leader teams (CRCL), and/or other subject matter experts with questions, request for clarification or more information oIdentifying corporate policies that may be triggered including, but not limited to Commitment to Customer (C2C), Allegation Management, Issue Management oDocumenting research findings and preparing information / assessment package with all relevant information oReviewing customer impact case details to ensure accuracy and gather supporting documentation oCollect data and perform analysis to assist with complex problem solving regarding customer impact * Formulating recommendation of financial Customer Impact, including: oDocumenting recommendation and relevant supporting information in assessment package oSubmitting assessment package, including recommendation, to Manager for review and credible challenge oOnce finalized, present recommendation and package to relevant CRCL for resolution routing * Following escalation protocols Required Qualifications - 6+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning Desired Qualifications - Fraud investigations experience - Quality assurance experience - Ability to interact with all levels of an organization - Advanced Microsoft Office skills - Excellent verbal, written, and interpersonal communication skills - Strong analytical skills with high attention to detail and accuracy Other Desired Qualifications * Experience building partnerships and consulting effectively with leadership * Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions * Strong analytical skills with ability to turn findings into executable plans to meet business objectives Job Expectations - Ability to travel up to 10% of the time Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Skills/Requirements Job Reference #: ******** Job Status: Date Posted: 11/22/2019 Pay Rate: Recruiter and Available Location Information -, Chandler, AZ 85224

Keywords: Wells Fargo, Chandler , Business Support Consultant 3 - Customer Impact, Professions , Chandler, Arizona

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