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ECMO QA Analyst 1

Company: Wells Fargo Bank
Location: Chandler
Posted on: February 15, 2020

Job Description:

Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Enterprise Customer Excellence Group brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers. The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence and Net Promoter System, is responsible for understanding the causes of issues that affect customers, and providing solutions that ensure customers' needs are understood and supported. The group is also accountable for ensuring regulators' expectations are met and that team members have the tools and training necessary for success. These positions will be within the Initial Risk Review department for the Consumer Lending Executive Office(CLEO); previously Customer Care and Recovery Group (CCRG). Our department focuses on mitigating risk and improving the overall customer experience by using each customer complaint to analyze and improve internal processes and procedures. Duties include, but are not limited to: Capture any business or regulatory indicators needed for reporting and to drive successful regulatory compliance within CLEO Identify customer-asserted errors and determine the root cause of our customer's escalations Develop in depth understanding of CLEO procedures especially related to flags, dispositions, and customer-asserted errors, and regulatory requirements Develop working knowledge of all regulations impacting the Home Lending business and will require understanding of and adherence to basic Complaint Management Policy requirements. Identify team member coaching opportunities and process improvement opportunities Identify error or opportunity for our business lines Must have well developed risk analysis skills and be knowledgeable in the Company's policies, procedures and standards and capable of providing complex analysis with minimal direction. Assists with departmental projects and initiatives, which includes identifying business requirements for departmental operational systems, initiatives that manage departmental work flow; and identifying work flow process gaps. Hours will be 8:00am - 5:00pm Monday through Friday. Please note that the successful candidate must have flexibility in availability as hours are subject to change due to business needs. There is NO ability for this position to work remotely. Please note that posting duration may be shortened based on job seeker volume. Required Qualifications 1+ year of experience in one or more of the following: quality assurance, customer contact center, loan documentation, loan servicing, operational risk, underwriting or risk evaluation demonstrated through work or military experience; or a BS/BA degree or higher Desired Qualifications Ability to exercise independent judgment and creative problem solving techniques Strong analytical skills with high attention to detail and accuracy Outstanding problem solving and decision making skills Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important Ability to work in a fast paced deadline driven environment Ability to execute in a fast paced, high demand, environment while balancing multiple priorities Experience managing a pipeline of work from assignment to completion Other Desired Qualifications Experience within consumer product servicing within financial services Mortgage origination experience Previous complaints and/or escalation experience Customer service focus with the ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution Job Expectations This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents. Street Address AZ-Chandler: 2850 S Price Road - Chandler, AZ Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Chandler , ECMO QA Analyst 1, Professions , Chandler, Arizona

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