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Systems Support Analyst 4

Company: Wells Fargo
Location: Chandler
Posted on: February 15, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.-- In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers.The Service and Infrastructure Platform Delivery group is seeking an Email Operations Analyst to support the Wells Fargo SMTP Backbone and Email Encryption environment.-- The applicant should have a strong understanding of the overall mail transport space.-- Experience with Proofpoint/Sendmail Sentrions and either HP Voltage Secure or ZIX secure email products is a plus.-- This position will report to the Operations Manager for the Backbone, Faxing & Encryption Operations team. The primary role of this position is to support the day to day availability of the production SMTP and secure email environments, which includes products by Symantec, Proofpoint/Sendmail, HP and ZIX. Monitoring all provided tools in order to proactively and reactively assure that the production environments are operating at an optimal level.-- Acts as an expert technical resource for modeling, simulation and analysis efforts. Verifies system design, deployment plans and configuration changes by executing test plans, and documenting results of said test plans prior to production implementation. The position is part of a on-call rotation that provides 24x7 support, and does require after hours work on nights and weekends.-- Responsible for oversight of the system as a whole and may require the engagement/management of many different partner teams to meet all service level agreements.---- Analyzes performance trends and recommends process improvements. Assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas. Updates, creates and tests the business continuation plansMay consider other Wells Fargo locations than those listedRequired Qualifications5+ years of systems support analysis experience5+ years of technical troubleshooting experience3+ years of Network experienceDesired Qualifications4+ years of experience with SMTP backbone systems interfacing with enterprise level email systems1+ year of Splunk experienceExperience with DNS Firewall concepts and practical applicationsKnowledge and understanding of load balancers or applications delivery controllersExcellent verbal, written, and interpersonal communication skillsKnowledge and understanding of technology support: high volume 24x7 mission critical systemsKnowledge and understanding of technology support: on call rotational staff, within a 24x7 large enterpriseAbility to communicate effectively with business partners and project managersAbility to deliver multiple concurrent projects or large scale individual projectsOther Desired Qualifications 2+ years of secure email product experience (Voltage, Zix) 5+ years of Proofpoint/Sendmail experience 2+ years of Symantec email product experience (Symantec Mail Gateway)Job ExpectationsFlexibility to frequently be on call beyond normal working hoursStreet AddressAZ-Chandler: 2600 S Price Rd - Chandler, AZDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, Chandler , Systems Support Analyst 4, Professions , Chandler, Arizona

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