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Systems Support Analyst 5

Company: Wells Fargo Bank
Location: Chandler
Posted on: February 15, 2020

Job Description:

Systems Support Analyst 5 Description at Wells FargoSkip to Main Content About Us About Us Overview Who We Are: Overview Vision, Values, and Goals Overview Corporate Social Responsibility Diversity Overview Accessibility Overview Awards Blogs and Social Media Career Areas Career Areas Overview Community Banking Enterprise Functions Consumer Lending Group Wealth & Investment Management Information Technology Wholesale Banking Military Veterans Overview University Programs Working Here Working Here Overview Benefits Hiring Process Job Seeker Resource Center TMN (Team Member Networks) Hiring Events International Follow us Twitter LinkedIn YouTube Facebook MuseSign in or create your account > Now Hiring for Technology Jobs Job Type: Full Time Wells Fargo technology teams drive innovation to create a more powerful and fulfilling financial experience for our customers and team members. You will join more than 24,000 team members supporting 95 billion transactions annually in 10 countries. Our career opportunities span the technology spectrum: advanced analytics, big data, information security, application development, cloud enablement, project management and more. 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PlainsWichitaWilmingtonWilmingtonWinchesterWinston-SalemWinter ParkWinter SpringsWoodland HillsWoodsideWoodstockWorthingtonYakimaYonkersYorkYumaSearch Systems Support Analyst 5 Location: Chandler, Arizona Job ID: Apply nowSave for LaterRemove Saved JobGo to My Saved Jobs Overview Success Profile Benefits Employee Quote Responsibilities Overview Wells Fargo technology teams drive innovation to create a more powerful and fulfilling financial experience for our customers and team members. You will join more than 24,000 team members supporting 95 billion transactions annually in 10 countries. Our career opportunities span the technology spectrum: advanced analytics, big data, information security, application development, cloud enablement, project management and more. Job Type: Full Time Back to Job Navigation (Overview) Success Profile Check out the top traits we're looking for and see if you have the right mix. Analytical 8 Detail-oriented 7 Insightful 6 Inventive 7 Problem Solver 6 Curious 5Traits are on a scale of 1 to 10 Back to Job Navigation (Success) Benefits Wells Fargo wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide: Medical, Dental and Vision Employer Matching 401(k) Tuition Reimbursement Maternity and Paternity Leave Paid Time Off Back to Job Navigation (Rewards) Quote Opportunity to work on large complex projects, good chances to gain experience in different areas of the bank. Good opportunities to learn about all areas of financial management. Many different locations to work out of.- Glassdoor How we help our customers succeed, help our communities thrive, and live our vision and values Back to Job Navigation (Trending) Responsibilities Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers. In this role, the selected team member will focus on incident and problem management and overall technology health of all application and infrastructure environments in the portfolio. Other key functions include Application Design, Incident Management and Production Monitoring Strategy and Business Continuity Planning for the applications supported by APMS. The Wells Fargo Consumer Lending Technology - Application Platform Management Systems (APMS) team is seeking experienced System Support Analysts to provide outstanding leadership of technical resources focused on production environment availability, safety & soundness, and platform management across applications and associated infrastructure for Wells Fargo Home Lending. In this role, the selected team member will focus on incident and problem management and overall technology health of all application and infrastructure environments in the portfolio. Other key functions include Application Design, Incident Management and Production Monitoring Strategy and Business Continuity Planning for the applications supported by APMS. Other responsibilities include but are not limited to the following: Facilitating relationships with other enterprise and CIO infrastructure and development teams. Ensuring service quality and cost-effectiveness of platform for the supported applications. Creating and maintaining a playbook and incident knowledge base for supported applications. Have server administration experience in UNIX and/or Windows Establishing, work and facilitate EACO issues until their resolution Working with partner application teams to ensure we have a smooth transition of changes into our production environments Keep the support teams and leadership up to date on significant incidents and any changes to our Platform services Promote the APMS Platform Target Operating Model with the Application and Business teams Participate in sponsored initiatives, special projects, critical efforts and other projects as needed Leading geographically separated technical teams in a 24x7 environment with the ability to maximize production availability and ensure secure and sound technologies. This position can be based at the Wells Fargo site location in Chandler, AZ. This position is NOT ELIGIBLE for relocation assistance. Prospective candidates should reside in and/or around the target site locations or be able to commute to either of these site for employment. This is a full time opportunity with a competitive compensation package, a comprehensive benefits package including a generous PTO program and many other benefits. For additional benefit information visit Required Qualifications 6+ years of systems support analysis experience Desired Qualifications Experience supporting an enterprise-level environment Ability to interact effectively at varying levels of the business and technical organizations; including management Strong team or technical leadership experience Excellent verbal, written, and interpersonal communication skills Wells Fargo home lending technology experience Knowledge and understanding of technical documentation Experience meeting high production and quality standards in a fast paced, development and production support environment Knowledge and understanding of technology production support: highly available critical application Knowledge and understanding of Business Continuity Plan (BCP) and disaster recovery procedures/solutions Knowledge and understanding of information security risk assessment procedures, risk mitigation or remediation Knowledge and understanding of SDLC (System Development Life Cycle) Experience with Agile Scrum (Daily Standup, Sprint Planning and Sprint Retrospective meetings) and Kanban Knowledge and understanding of lifecycle management, including implementation, maintenance, patching, health checks, capacity planning, and decommissioning Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important Ability to manage in a matrixed organization environment Strong analytical skills and ability to solve complex technical problems Strong organizational, multi-tasking, and prioritizing skills Other Desired Qualifications Knowledge and understanding of EACO and/or other problem incident and management systems and root cause delivery Experience with system monitoring tools to include: App Dynamics, Splunk, Tleaf, Dynatrace and IntroScope 5+ years knowledge and understanding of wide variety of technical disciplines. Windows Server, Unix, and/or Java PAC2000/REMEDY experience Job Expectations Flexibility to work in a 24/7 environment Flexibility to frequently be on call beyond normal working hours Street Address AZ-Chandler: 2700 S Price Rd - Chandler, AZ Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Chandler , Systems Support Analyst 5, Professions , Chandler, Arizona

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