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Sr. Business Systems Analyst (Commercial/Customer Systems) - Chandler, AZ

Company: Oldcastle Infrastructure
Location: Chandler
Posted on: February 16, 2020

Job Description:

Job ID: 181319ExemptOldcastle Infrastructure, a CRH company, is the leading manufacturer of precast concrete, polymer concrete, and plastic products in the United States. Our products range from utility vaults, reinforced concrete pipe, catch basins, drainage and septic tanks, to retaining walls, storm shelters, wall panels, concrete barriers, a variety of prestressed concrete products and more. With more than 80 locations nationwide and 3,000 plus employees, Oldcastle Infrastructure is committed to upholding core values of reliability, quality, and service in cutting edge ways.Position OverviewWe are seeking an experienced business systems analyst to join our growing organization with expertise in ERP & CRM systems & applications particularly focused on Inquiry-to-Order and Order-to-Cash. In this position, you will analyze existing systems for improvement, recommend new system processes, and keep detailed reports of all structural and process changes. You must follow best practices and align with company goals while creating better procedures and solutions to increase performance and revenue.Key Responsibilities (Essential Duties and Functions)To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.Design new computer systems and applications by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.Improve systems by studying current practices; designing modifications.Recommend controls by identifying problems; writing improved procedures.Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.Maintain system protocols by writing and updating procedures.Provide references for users by writing and maintaining user documentation; providing help desk support; training users.Maintain user confidence and protect operations by keeping information confidential.Prepare technical reports by collecting, analyzing, and summarizing information and trends.Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.Contribute to team effort by accomplishing related results as needed.Work with the appropriate Business Relationship Managers to review and understand the business' expectations, evaluate requirements and propose options.Provide visibility to the business and centralized Information Services team for ongoing IT initiatives.Build collaborative relationships across the organization and with business unit personnel and management to affect a unified and customer-focused End User Service experience.Qualifications Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities.Education/ExperienceBachelor's degree in Business Administration, Computer Science or Information Technology from an accredited college or university, or equivalent experience. At least 7+ years of increasingly responsible experience in information technology technical support Relevant experience working within a large, multifaceted organization, consisting of cross-functional teams.Project management experience is preferred.Knowledge/Skill RequirementsExperience with ERP systems (Oracle, NetSuite, SAP, Dynamics) is required.Experience with CRM systems is required, Salesforce, Hybris, Dynamics or Netsuite is preferred.Prior experience with modern business application tools like ServiceNow, Tableau, Dell Boomi, Mulesoft or Celigo.Understanding of business analysis principles, processes, and techniques.Ability to develop and prepare use cases, functional specifications, and technical requirements.Demonstrates strong analytical and problem-solving skills.Ability to make sound decisions in a manner consistent with the essential job functions Ability to effectively work alongside and communicate with people with a wide range of skills, experience, cultures and capabilities.Demonstrated ability to deliver business value through IT, balancing drive for continuous improvement with respect of local company culture and processes.Demonstrated commitment toward customer service.Work and Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Sitting for extended periods of time.Ability to safely lift up to 50 pounds.Preferred office location for this position is Chandler, AZ.Ability to travel (overnight) as required based on business needs up to 75%.Ability to drive up to 4 hours for onsite services and meetings.Must pass background check, alcohol and drug testing.The position may require work outside of normal business hours in response to critical incidents or business-impacting project deliverables.Work EnvironmentNormal office working conditions in addition to industrial plant sites and quarries, requiring the usage of personal protective equipment, e.g. hard hat, steel-toed boots, and safety glasses. The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.What CRH Americas Offers YouHighly competitive base payComprehensive medical, dental and disability benefits programsGroup retirement savings programHealth and wellness programsA culture that values opportunity for growth, development, and internal promotionAbout CRH AmericasCRH Americas has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.Oldcastle Infrastructure, a CRH company, is a great place to grow! If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!CRH Americas is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link. --SDL2017

Keywords: Oldcastle Infrastructure, Chandler , Sr. Business Systems Analyst (Commercial/Customer Systems) - Chandler, AZ, Professions , Chandler, Arizona

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