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Business Support Consultant 3

Company: Wells Fargo Bank
Location: Chandler
Posted on: March 25, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.As a Business Support Consultant 3 in Wells Fargo Auto, the successful candidate will be responsible for consulting with management, business partners, and Line of Business on matters of significance regarding strategic approaches, effectiveness of support function, and business performance improvement opportunities for Collections and Specialty Operations functions. Such consultation includes discussion of alternatives and implications. Responsibilities include:

  • Presenting to executive management on business performance and recommends strategies to implement changes and improvements.
  • Utilizes thorough knowledge of the business unit's functional area or products to support strategic initiatives for the business.
  • Provides consultative input to department leaders.
  • Leads support functions and/or operations/production oversight for multiple business groups within Specialty Operations.
  • Support may include: policy/procedure administration and adherence, systems/change initiatives, business continuity planning, legal and regulatory adherence, SLA negotiation/development, reporting and analysis, project funding, pipeline, process improvement, quality management, MBO development, communications, financial control/budgeting oversight (example: monitoring business expenses).Required Qualifications
    • 6+ years of experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning demonstrated through work or military experience Desired Qualifications
      • Knowledge and understanding of Shared Risk Platform (SHRP) such as reporting and issue management
      • Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
      • Ability to manage multiple and competing priorities
      • Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
      • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
      • Ability to identify and manage complex issues and negotiate solutions within a geographically dispersed organization
      • Ability to be flexible and adjust plans quickly to meet changing business needs
      • Knowledge and understanding of strategic planning and execution Other Desired Qualifications
        • Subject matter expertise in one or more processes within Wells Fargo Auto Collection or Specialty Operations.Job Expectations
          • Ability to travel up to 25% of the time Street Address NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NCAZ-Chandler: 2501 S Price Rd - Chandler, AZTX-Irving: 6051/6061 N State Hwy 161 - Irving, TXDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Chandler , Business Support Consultant 3, Professions , Chandler, Arizona

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