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Application System Engineer 5 / Senior Production Support

Company: Wells Fargo
Location: Chandler
Posted on: March 25, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargos more than 70 million global customers.

Wells Fargo Enterprise Core Data Services delivers industry-leading horizontal Data as a service solutions across lines of businesses including client due diligence, cross sell/analytics, reference, common tools and services for data in all lines of business and for customers within Wells Fargo. The goal of our platforms is to provide high quality, standardized, innovative solutions to serve our core business needs in a consistent and efficient way.

The incumbent will work within Wells Fargo Platform and Application support team partnering with development teams, product owners, scrum masters, and with other technology centers of excellence. The production support engineer is responsible for engineering new solutions to improve platform and application stability, including ensuring all availability, architecture, quality, security, support and risk/compliance standards are met for applications in the Core services portfolio.

The Platform team has knowledge of the environments, software, function, performance, availability, capacity and data. We need a diverse group of people with different experience levels to support the transformation, enrichment and timely availability of data assets to business and technical application teams across the enterprise.

Job Responsibilities Include:


  • Support and maintain processes that aim to improve the availability, scalability, SLA, and efficiency of Core services platform and applications.
  • Solve problems related to the Core services systems and the build out of automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions.
  • Influence and create new designs, software, architectures, standards and methods for large-scale distributed systems.
  • Engage in service capacity planning and demand forecasting, software performance analysis and system tuning.
  • Troubleshoot and mitigate problems in mission-critical systems. Advise the team during postmortems on effectively avoiding repeated incidents
  • Troubleshooting user reported issues and escalated issues
  • Assisting production support team members with user reported issues and escalated issues
  • Serving as a subject matter expert for other team members regarding data and application functionality
  • Partnering with EGS/offshore production support team
  • Works with development teams to identify improvements in applications
  • Supports application Technology risk execution and compliance initiatives.
  • On call support for the Enterprise Core data Services systems.


    Required Qualifications


    • 7+ years of application development and implementation experience
    • 8+ years of information technology experience
    • 5+ years of ETL (Extract, Transform, Load) Programming experience
    • 5+ years of application production support experience
    • 5+ years of relational database experience
    • 2+ years of job scheduling experience
    • 7+ years of MS SQL server experience


      Desired Qualifications


      • Good verbal, written, and interpersonal communication skills
      • A BS/BA degree or higher in science or technology
      • Good verbal, written, and interpersonal communication skills
      • Knowledge and understanding of incident management: gathering impacts and analyzing data
      • Strong organizational, multi-tasking, and prioritizing skills


        Other Desired Qualifications


        • 7+ years of experience in developing code with ASP.NET, C#, SQL
        • 2+ Years of Team Lead experience


          Job Expectations


          • Flexibility to address incidents as needed 24 hours a day
          • Flexibility to frequently be on call beyond normal working hours


            Salary InformationThe salary range displayed below is based on a Full-time 40 hour a week schedule.

            IA-West Des Moines: Min: $90,300 Mid: $129,000

            NC-Charlotte: Min: $90,300 Mid: $129,000

            NC-Charlotte: Min: $90,300 Mid: $129,000

            NC-Winston Salem: Min: $90,300 Mid: $129,000

            MN-Minneapolis: Min: $90,300 Mid: $129,000

            AZ-Chandler: Min: $90,300 Mid: $129,000Street AddressIA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA

            NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC

            NC-Charlotte: 401 S Tryon St - Charlotte, NC

            NC-Winston Salem: 809 W 4 1/2 St - Winston Salem, NC

            MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN

            AZ-Chandler: 2600 S Price Rd - Chandler, AZDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.

            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, Chandler , Application System Engineer 5 / Senior Production Support, Professions , Chandler, Arizona

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