ePO Analyst

Company: Inserso
Location: Chandler
Posted on: May 20, 2020

Job Description:

Position Description The ePO Analyst is responsible for managing daily operations and administrating the McAfee ePO infrastructure cybersecurity defenses in support of the Active Directory and Infrastructure Defense Group (IDG) 24X7 operations under the Service Delivery lifecycle. The ePO Analyst is responsible for providing high quality, repeatable and sustainable IT support and processes to the IT Support teams and Technical Task Leads in managing, planning, monitoring, and reporting on the service and project execution. The ePO Analyst is charged with managing and monitoring the enforcement of all applicable directives at a quality level acceptable to the government customer. The ePO Analyst will devise, review and approve methods for monitoring, evaluatingreporting the performance of the infrastructure defense group services. As part of a continuous process improvement role, the ePO Analyst will play a critical role in reporting deviations, tracking and reporting error trends, and monitoring the results of training and other corrective measures. The core supporting hours are 700 AM ndash 700 PM EST time with on-call responsibilities. On-call is on a rotation basis. There is some flexibility with routine start and end times. However, there may be times where the ePO analysts needs to be available outside of those hours to support to critical issues or meetings. Responsibilities Experience with McAfee ePO 5.x administration, product deployments, and troubleshooting complex issues in a large network environment Experience with infrastructure systems administration, and Operations and Maintenance (OM) server health checks Experience working in a large IT enterprise environment following SOPrsquos and Work Instructions to provide quality customer service Ability to provide solutions to complex issues handle multiple tasks in a fast-paced environment set priorities meet deadlines per project scope Demonstrated ability to present complex, technical information to both technical and non-technical audiences Ability to work in a group setting and able to collaborate with remote personnel of various skill levels and provide McAfee support to enterprise customers Strong time management, good technical writing, presentation, and documentation skills Ability to work with minimal supervision, attention to detail, and follow-through Ensure the Change Management procedures are followed across the enterprise Perform other work-related duties as assigned Required Skills Bachelorrsquos degree in related field or equivalent experience 10 years of experience in IT support or related field 3 years of experience administering McAfee ePO 5.x in a large enterprise 3 years of experience performing day-to-day activities required to administer and deploy McAfee software (Agent, ENS, ENSL, DLP, ATP, etc.) to all enterprise workstations and servers Experience managing workstation and server anti-virus software, DAT files, content updates as it relates to security compliance Hands-on experience managing McAfee ePO servers, Agent Handlers, and Super-Agent Distributed Repositories (SADRrsquos) in a large environment Deep understanding of McAfee ePO policies, anti-virus exclusions and creating queries, reports, tags, dashboards and managing user accounts permissions Knowledge and experience with remediation of vulnerabilities within the McAfee infrastructure from Security Controls Assessment (SCA) audits and formulating Plans of Action Milestone (POAMrsquos) and pass the DHS Employment Eligibility Verification process Preferred Skills Experience operating and maintaining enterprise level information security tools 5 year of experience in Systems Administration, including server workstation troubleshooting Experience using ITSM systems, such as ServiceNow Knowledge and experience with cloud-based infrastructures (AWS and Azure) Knowledge of network conceptsprotocols Familiarity with Linux distribution types and command line Security+, Network+, Microsoft Certifications (MCTS or MCM) Microsoft Windows Desktop and Server OS knowledge (Win10, Server 2012 or higher)

Keywords: Inserso, Chandler , ePO Analyst, Professions , Chandler, Arizona