Purpose of Job
We are currently seeking 2 talented Business Support Analyst
Seniors for the San Antonio, Phoenix, Tampa, Colorado Springs,
Chesapeake office or 100% Remote Work Environment.
Responsible for the implementation of solutions for complex
business problems. Severs as a team leader to other Analysts who
are responsible for supporting key operational functions and
providing recommendations for improvement.
About USAA USAA knows what it means to serve. We facilitate the
financial security of millions of U.S. military members and their
families. This singular mission requires a dedication to innovative
thinking at every level.
In each of the past five years, we've been a top-40
Fortune 100 Best Companies to Work For, and we've ranked
among Victory Media's Top 10 Military Friendly Employers 13
years straight. We embrace a robust veteran workforce and encourage
veterans and veteran spouses to apply.
USAA Careers - Award Winning Workplace
(https://www.youtube.com/watch?v=lcGKT_Nxdgc) (17 seconds) USAA
Careers World Class Benefits
(https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)
* Develops and maintains an understanding of overall business
functions with in-depth knowledge of specific areas/functions and
related activities. * Provides expertise in development of business
goals and objectives to exploit all distribution channels, leverage
use of data, and simplify processes. * Serves as focal point for
external agencies/service providers regarding daily operational
activities or proposed strategic changes to the services being
performed. * Provides operational support on current processes and
supports business operations and management in identifying
opportunities and solutions to meet current and future business
needs. * Organizes and defines parameters of assigned projects and
assembles relevant data for said project(s). * Validates
information and interfaces with other departments to include
presentations of documented findings, alternatives and recommended
actions. * Represents the business or staff agency as the subject
matter expert on special projects and initiatives, as necessary. *
Participates in the planning, research, analysis, development, and
implementation of new and modifications to existing applications
and processes to provide new or improved capabilities, products,
and/or services. * Maintains broad system knowledge, stays current
on all system enhancements, identifies training needs and
implements plans. * Assists with the documentation of new and
revised departmental procedures. * Gathers information, analyzes
data and trends, identifies root causes, and develops work
products. * Serves as a resource to less experienced team members
on escalated issues of a routine nature. * Performs research,
analysis, and resolution of account issues through the use of
reports. Reviews, validates, and/or analyzes reports that function
as a control to existing processes. * Generates and/or develops
regulatory and management reports. Develops and analyzes additional
ad-hoc reports as needed by Management and or Regulatory
* Bachelor's Degree OR 4 additional years of related
experience beyond the minimum required may be substituted in lieu
of a degree. * 6 or more years experience as an analyst or
equivalent experience. * Advanced knowledge in a wide variety of
systems coordination, process/product review initiatives and the
development of management information requirements for related
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5 minutes.
Once you begin the questions you will not be able to finish them at
a later time and you will not able to change your responses.
* Experience with Guidewire Policy Center configuration. *
Ace-level Guidewire Configuration Certification. * 1+ years of
(examples: Pricing, Underwriting, Product Management, Contact
Center, Claims). * Very comfortable operating in a fast-paced,
dynamic environment, working with analysts and presenting to
leaders across functional areas. * Possess expert analytical,
problem-solving and decision-making skills and uses data/analytics
to get to root cause/improvement opportunities. * Knowledge of
Agile methodology. * 4 years experience with systems analysis. * 2
years experience in data analysis. * Expert in Excel, including
pivot tables, writing macros, Hlookups, Vlookups, etc.
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is not available for this position.
For Internal Candidates: Must complete 12 months in current
position (from date of hire or date of placement) or must have
managers approval prior to posting.
Last day for internal candidates to apply to the opening is
9/08/20 by 11:59 pm CST time .