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Business Support Analyst I-Workforce & Capacity

Company: USAA
Location: Chandler
Posted on: October 19, 2020

Job Description:

Purpose of Job

We are currently seeking a talented Business Support Analyst IWorkforce & Capacity for one of the following locations: San Antonio Home Office II/II or Phoenix Campus.

Responsible for the implementation of solutions for complex business problems. Works with other Analysts who are responsible for supporting key functions and provides recommendations for improvements to the business and/or business processes.

Job Requirements

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply. (

* Serves as focal point for external agencies/service providers regarding daily operational activities or proposed strategic changes to the services being performed. * Provides operational support on current processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs. * Organizes and defines parameters of assigned projects and assembles relevant data for said project(s). * Validates information and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions. * Represents the business or staff agency as the subject matter expert on special project and initiatives, as necessary. * Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services. * Develops and maintains a understanding of overall business functions. * Maintains broad system knowledge relating to primary job function and backup to at least one other function. * Assists with the documentation of new and revised departmental procedures. * Gathers information, analyzes data and trends, identifies root causes, and develops work products. * Serves as a resource to less experienced team members on escalated issues of a routine nature. * Performs research, analysis, and resolution of account issues through the use of reports. * Reviews, validates, and/or analyzes reports that function as a control to existing processes. * Generates and/or develops regulatory and management reports. * Develops and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies.

Minimum Experience:

* Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (8 years of experience in lieu of a degree). * 4 or more years of analyst or equivalent experience. * Proficient knowledge of a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred Experience:

* Green Belt Certified. * Collections experience.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement), or must have managers approval prior to posting.

Last day for internal candidates to apply to the opening is 10/21/20 by 11:59 pm CST time .

Keywords: USAA, Chandler , Business Support Analyst I-Workforce & Capacity, Professions , Chandler, Arizona

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