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Quality Assurance Analyst I

Company: ServiceLink, a Black Knight Company
Location: Chandler
Posted on: May 5, 2021

Job Description:

A re you an experienced mortgage professional who is driven by problem solving? LoanCare, one of the leading national providers of full service subservicing and interim subservicing in the mortgage industry, is seeking individuals with the ability to critically think through potential issues, come up with solutions and effectively communicate those solutions to leadership and our internal partners. The candidate will need to objectively investigate questions and concerns and drive results that will enable our internal partners to provide a best-in-class experience. A DAY IN THE LIFE In this role, you will

  • Leverage control/exception reports to identify and remediate defects across all lines of business
  • Apply your knowledge of servicing rules and guidelines to drive resolution
  • Provide feedback to enhance processes using knowledge gained through daily research
  • Successfully navigate and utilize available resources to aid in your remediation efforts
  • Collaborate with internal teams on behalf of Quality Assurance
  • Respond to requests according to departmental guidelines and procedures
  • Ensure the meeting of daily production as assigned WHO YOU ARE You possess
    • Critical thinking skills
    • A penchant for excellence. You will use your experience to drive results. You will never settle for a lesser standard
    • Some knowledge of Investor, Insurer and Regulatory requirements for the Mortgage Industry
    • The ability to effectively communicate written and verbal
    • Proven problem solving capabilities
    • Positive attitude towards work in an ever-changing industry
    • The ability to work well independently to drive and achieve team goals WHO WE ARE About us LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry. LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. DETAILED JOB DUTIES
      • Track, resolve and ensure appropriate actions are taken to log findings in the appropriate system, notating a detailed explanation of the issue and resolution, and correctly route results, for reporting purposes
      • Research issues and questions leveraging all tools at your disposal inclusive of reaching out to law firms, county offices and supporting vendors to obtain necessary information for resolution
      • Intake and updating of internal tracking systems
      • Escalation of critical issues to leadership and follow through to resolution
      • Daily communication with lines of business to coordinate efforts and identify areas of opportunity
      • Serve as designated point of contact responsible for providing co-workers with information surrounding research on an as needed basis
      • All other duties as assigned MINIMUM QUALIFICATIONS
        • High School Diploma or equivalent required
        • 2 - 4 years of experience in mortgage operations
        • Familiarity with state and federal laws and regulations applicable to the servicing of mortgage loans
        • Ability to manage time and priorities wisely
        • Ability to grasp concepts quickly, make sound decisions and resolve issues completely
        • Flexibility to adapt to frequently changing processes and procedures
        • Ability to work in a high volume and time sensitive environment
        • Ability to work independently with minimal direction and to meet deadlines
        • Ability to work collaboratively with peers in a team environment to attain common goals
        • Analytical and mathematical ability sufficient to be able to identify potential issues
        • Ability to communicate effectively both in writing and orally, in person and by telephone, with all levels of the organization
        • Knowledge of Black Knight products including but not limited to MSP & LoanSphere
        • Ability to use Microsoft Office applications
        • Ability to maintain strict confidentiality WORK CONDITIONS Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. ESSENTIAL FUNCTIONS Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading Comprehension - Understanding written sentences and paragraphs in work related documents English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking - Talking to others to convey information effectively. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Active Listening - Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Instructing - Teaching others how to do something. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Time Management - Managing one's own time and the time of others. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Near Vision - The ability to see details at close range (within a few feet of the observer). Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Recognition - The ability to identify and understand the speech of another person. Speech Clarity - The ability to speak clearly so others can understand you. PHYSICAL DEMANDS Sitting up to 85% of time Walking up to 5% of time Standing up to 5% of time Lifting up to 5% of time. Occasional stooping, kneeling, crouching and reaching. EQUAL EMPLOYMENT OPPORTUNITY LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. #WorkWithUs

Keywords: ServiceLink, a Black Knight Company, Chandler , Quality Assurance Analyst I, Professions , Chandler, Arizona

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