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HR Systems Production Engineer (Systems Operations Engineer)

Company: Wells Fargo
Location: Chandler
Posted on: November 17, 2021

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. --In order to receive text message invitations, your profile must include a mobile phone number designated as ---Personal Cell--- or ---Cellular--- in the contact information of your application.--At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.HR Systems & Information Technology (HRIT) provides technology support for team member focused applications and processes, including payroll, benefits, learning and recruiting. --As HR at Wells Fargo moves to the cloud, this role will take on application subject matter expert responsibilities for future-state Workday Human Capital Management system. --We are seeking a HR Systems Production Lead (Systems Operations Engineer) to join the HRIT Service Delivery & Recovery group within Enterprise Functions Technology group, to support a variety of system applications that are used by Wells Fargo's 270,000+ Team Members, 84 lines of business, and over 1 million external job seekers.--Responsibilities include:--- Act as a lead between business, vendor, and technical resources to effectively provide application support.----- Troubleshoot complex technical issues for Workday or other HR applications by working with the team members and technical partners to effectively troubleshoot, investigate, analyze and identify support issues and root cause.--- Utilize end user metrics and ticketing system data to analyze trends and advocate for change to improve high impact business processes.--- Uses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems.--- Identify gaps in current technology process and recommends changes to assure SLAs can be supported.--- Troubleshoot software issues and coordinate resolution with users, app teams, and internal service groups.----- Assess changes for risk to production systems and assure quality, security and compliance requirements are met for supported areas.--- Build a network with various technology teams for two-way communication. ----- Act as a technical analyst between business and technical resources to translate highly technical scenario into business terminology and business terminology and process to the technology team.--- Identify technical support gaps in the current technology process and recommend changes and usability to assure SLAs can be supported.--- Provide guidance to less experienced analysts.--- Responsible for accurate and timely communication of production issues.--- Applies deep knowledge of data accuracy, corporate policies and data security to any aspects of the project.Required Qualifications

  • 5+ years of systems support analysis experience demonstrated through work or military experience
  • 3+ years of experience working in managed services as demonstrated through work, military, or education
  • 2+ years of process design or improvement experience
  • 1+ year of experience with SAS or SQL, or other data management, reporting and query toolsDesired Qualifications
    • Experience supporting an enterprise-level environment
    • Ability to interact with all levels of an organization; including management
    • Strong team or technical leadership experience
    • Strong verbal, written, and interpersonal communication skills
    • 2+ years of HR systems experience (e.g. PeopleSoft, Oracle, SAP, Workday)
    • 2+ years of Workday experience
    • A BS/BA degree or higher in science or technology
    • Experience working in a large enterprise environment
    • Ability to act as a liaison between the technical design staff and business requester to ensure all requirements are met
    • Knowledge and understanding of ETL (Extract, Transform, Load) Programming
    • 4+ years of application production support experience
    • Advanced problem solving and technical troubleshooting capabilitiesOther Desired Qualifications
      • 2 + years of technology application management experience
      • 2+ years of experience with leading/facilitating high severity application production issues.
      • Experience with SQL scripting including knowledge of relational databases.
      • Experience with Workday, PeopleSoft HCM and/or knowledge of Human Resource data and terminology.--
      • Exposure to Service Now - WF's ticketing systems
      • Wells Fargo Production Support experienceJob Expectations
        • Ability to work outside of regular business hoursStreet AddressMN-Minneapolis: 550 South 4th St - Minneapolis, MNNC-Charlotte: 8740 Research Dr - Charlotte, NCAZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZAZ-Chandler: 2600 S Price Rd - Chandler, AZDisclaimer
          All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefits--Visit benefits information.

Keywords: Wells Fargo, Chandler , HR Systems Production Engineer (Systems Operations Engineer), Professions , Chandler, Arizona

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