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Merchant Services Senior Business Analyst (Digital Consultant 5)

Company: Wells Fargo
Location: Chandler
Posted on: November 22, 2021

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Wells Fargo's Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channelsThe RoleWells Fargo's Merchant Services organization is nationally recognized for its ingenuity and reputation as a leader in the electronics payments industry. We are actively searching for multiple qualified dynamic Senior Product Managers to join our Merchant Services team and lead Merchant digital transformation. The ideal candidates will have experience in developing and implementing impactful new digital experiences using the Agile Framework, combined with strong cross-functional leadership skills while leading one or multiple Scrum teams with a flexible, team-oriented approach. A successful candidate will know to translate business needs into requirements for the Technology and Design teams. They will know how to navigate the organizational and governance challenges of a large, highly-regulated enterprise - and still know how to get things done.The positions will be responsible for leading end to end product development and management and performance analysis of Lead Management part of the Merchant journey and life cycle while leveraging the Agile framework. This role will report into the Merchant Services Digital Transformation Leader. It is an exciting opportunity to work across Merchant Services and partner organizations to drive short-term enhancements to existing digital experiences while laying the vision and strategy for longer-term, innovative capabilities that will fuel significant business growth and a best-in-class user experience.The responsibility for this role is broad and deep including: strategizing, prototyping, building, and evolving digital experiences that factor in use cases across multiple stages of a Merchant's journey, variations by segment and business needs, user experience, process reviews, scalability across browsers, operating systems and devices, responsive design, application and integration strategy, information security, and risk management controls.Key outcomes for the role include; significantly improve digital customer experience; reduce time to 'task completion'; reduce risk; maximize flexibility and reuse; drive 'best in class' digital solutions and experiences.Lead Management Product Manager/Product Owner

  • This role will help build out the digital Merchant Lead Management solution for the Merchant sales team. This includes supporting both new merchant leads and leads from existing merchants who are looking to expand their engagement with us.
  • The key areas that this work-stream will focus on are as follows: receive referral; review referral; nurture referral; capture merchant needs and requirements; evaluate/assess the Merchant and determine the Merchant support model; review compliance needs; pre-credit review; document client meetings and feedback; request for pricing.
  • This will involve building out Merchant digital components and experiences that can integrate with CRM platforms like with the Community Bank CRV platform and the Wholesale Phoenix platform.
  • This role will build out Digital experiences that will be used by both Merchants and internal Wells Fargo team members.Required Qualifications
    • 10+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consultingOther Desired Qualifications
      • Demonstrated success delivering complex digital projects using the Agile framework
      • Experience leading major online customer or internal facing programs
      • Experience with significant platform/product redesign and launches
      • Prior experience in building out Epics, Features, User Stories, Acceptance Criteria to clearly define work for the cross-functional team to build out
      • Experience working with Technology, Design teams, Process, Legal, Risk and Compliance teams.
      • Experience leading large cross-functional initiatives spanning across multiple functions and multiple lines of business
      • Experience or understanding of building Microservices
      • Experience in the banking industry or financial services industry experience
      • Ability to translate business needs into complex analysis, designs and recommendations. Use analysis to identify and define business requirements, while supporting the validity of the final product
      • Ability to identify risk factors and ensure enactment of appropriate controls
      • Comfort with shifting priorities, and an intuitive sense of relative perspective
      • A BS/BA degree or higher
      • Excellent verbal, written and interpersonal communication skills
      • Ability to think strategically, implement and deliver business objectives
      • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of Team members
      • Ability to build and deliver innovative, industry leading solutions
      • Ability to create and deliver dynamic presentations
      • Ability to take on a high level of responsibility, initiative and accountability Street AddressNC-Charlotte: 301 S Tryon St - Charlotte, NCCA-SF-Financial District: 550 California St - San Francisco, CAAZ-Chandler: 2800 S Price Rd - Chandler, AZDisclaimer
        All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefits Visit for benefits information.

Keywords: Wells Fargo, Chandler , Merchant Services Senior Business Analyst (Digital Consultant 5), Professions , Chandler, Arizona

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