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Business Systems Consultant

Company: Wells Fargo
Location: Chandler
Posted on: November 22, 2021

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company's risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.The COO group also includes a number of teams dedicated to strengthening Wells Fargo's risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.This position provides production support and project support for Electronic Commerce Services and will be responsible for resolving complex customer issues, and may have some engagement in the development of new technology through requirements gathering and testing.This position will act as a liaison between clients and the technical organization by planning, conducting and supporting analysis of complex business problems that are solved through technical solutions. Specifically, this position will support customers utilizing Payables and Receivables solutions.Additional responsibilities to include:

  • Work with user groups, resolve escalated questions or issues, assess user needs, and recommend changes or solutions.
  • Engage in production recoveries and will be responsible for communication and reporting related to SLAs, or customer specific impacts.
  • May develop test plan components and will act as an internal consultant within technology and business groups.
  • May also provide direction or guidance to less experienced operational staff in the resolution of customer issues.Required Qualifications
    • 3+ years of business systems analysis experience, business systems design experience, or a combination of both demonstrated through work or military experienceDesired Qualifications
      • Excellent verbal, written, and interpersonal communication skills
      • Treasury management experience
      • Ability to provide strong customer service and develop customer relationships
      • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
      • Ability to work in a fast paced deadline driven environment
      • Intermediate Microsoft Office skills
      • Strong organizational, multi-tasking, and prioritizing skills
      • Strong research skillsOther Desired Qualifications
        • Experience in business analysis, requirements documentation
        • Strong sense of urgency
        • Ability to partner in a cross team environment
        • Experience with analyticsJob Expectations
          • Ability to work on call as assignedStreet AddressNC-Winston Salem: 401 N Research Parkway - Winston Salem, NCAZ-Chandler: 2700 S Price Rd - Chandler, AZMN-Minneapolis: 2801 4th Ave S - Minneapolis, MNDisclaimer
            All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefits Visit for benefits information.

Keywords: Wells Fargo, Chandler , Business Systems Consultant, Professions , Chandler, Arizona

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