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IT Technician I (Float)

Company: Vertex Education
Location: Chandler
Posted on: January 15, 2022

Job Description:

Changing lives through education!Vertex Education is a management organization that provides business services to schools. Areas of support include academics, special education, finance, IT, facilities, food services, HR, communications and marketing, compliance and construction. The goal of Vertex Education is to be a resource and service to schools that are not able to offer these services in-house. Vertex currently manages 23 schools comprising of more than 23,000 students in 3 states.POSITION OVERVIEWThe primary responsibility of the IT Tech I (Float) position is to provide the first level of IT support to users at campuses or Vertex Headquarters as support needs dictate. Travel between campuses and HQ is required. The Level I technician will also assist in the installation, maintenance, upgrade, and repair of IT-related equipment and software. These duties will be performed under the guidance of the IT Manager.ESSENTIAL FUNCTIONS

  • Perform initial technical troubleshooting steps for both hardware and software related issues
  • Repair or replace necessary devices/peripherals as needed
  • Build out of new computers and set up of workstations
    • Ability to recognize when an issue needs escalation to other members of the team
    • Work on support requests via ticketing system, and other means of communication
    • High level troubleshooting of network issues
    • Train end users on use of hardware and software
    • Occasional after hours special events and activity support
      • Assist in campus technology rollouts and refreshes
      • Assist in documentation of recurring issues and instructions an end user can perform in attempt to self-resolve for faster resolutionQUALIFICATION REQUIREMENTSEducation, Certifications, and Experience
        • Associates Degree or Higher or 2 additional years of IT work experience in lieu of education requirement.
        • 2+ years of experience with the setup and configuration of workstations and servers (hardware and software), printers, and copiers.
        • CompTIA A+ Certification Required
        • CompTIA Network+ Certification (preferred)
        • Strong verbal and written communications skills.
        • Good interpersonal skills, including the ability to follow directions
        • Good organizational and problem solving abilities.
        • Basic working knowledge of information systems concepts
        • Basic ability to work on multiple competing customer needs with flexibility and professionalism.
        • Basic knowledge of IT Service Management concepts and ticketing systems.
        • Basic PC support knowledge that includes understanding of computer hardware (desktops, laptops, tablets, printers, etc).
        • Basic operating system and software knowledge that includes Active Directory, Windows 10, Microsoft Office Suite/O365, ChromeOS, Google Workspace/GSuite.
        • Basic understanding of mobile device platforms (iOS and Android), hardware and device management (MDM)
        • Basic understanding of fundamentals of computer networking, including basic network connectivity troubleshooting skills.
        • Basic understanding of A/V equipment (projectors, displays) and collaborative work tools including Slack, Google Meet, Microsoft Teams and Zoom.
        • Basic understanding of VoIP telephone systems, paging systems and scrolling billboards.
        • Reliable Transportation with ability to transport small amounts of equipment to campuses.
        • Must have a valid Driver's license.

          Behavioral Competencies
          • Ability to work closely with end users with different levels of understanding and abilities in describing their issues.
          • Ability to work in front of staff and students while performing troubleshooting.
          • Ability to recognize when an issue needs escalation to other members of the team.
          • Ability to work through complex technical issues.
          • Ability to communicate to both the end user and IT staff for issue escalation.
          • Ability to follow-up with end user(s) and keep them informed.
          • Desire to learn and provide quality support for all campus end users.

            PHYSICAL REQUIREMENTS
            • This position requires the need to lift objects (up to 50 pounds) on occasion.
            • This position may require sitting for long periods at times, talking on the phone, standing, kneeling, stooping and long periods of concentration.

Keywords: Vertex Education, Chandler , IT Technician I (Float), Professions , Chandler, Arizona

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