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Money & Asset Transfers (MAT) Distributions Service Generalist

Company: Merrill Lynch
Location: Chandler
Posted on: January 15, 2022

Job Description:

Job Description:The Distribution Generalist will be responsible for providing world class service to our Bank of America/Merrill clients and/or Internal Sales Partners via inbound and outbound calls, as well as processing financial service requests accurately and in a timely fashion.-- - They must consistently demonstrate excellent verbal and written skills and display a strong commitment to customer satisfaction and service ownership.-- - All associates must also exhibit a cooperative and professional work ethic and team oriented behaviors to ensure organizational successAdditional job competencies:Professional Demeanor: Demonstrating patience, composure and client service attitudeService Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy the client's requestProblem Solving and Decision Making Skills: Ability to think analytically and effectively manage risk using strong research skills, applying best practices and leveraging past experiences to resolve problemsAbility to handle escalated problemsInitiative: Willingness and ability to play an active role in identifying and implementing process improvements as well as a willingness to help others Required Skills:Strong focus on delivering excellent client experiencePositive demeanor and a commitment to quality workMust demonstrate to pay attention to detailAbility to handle escalated problemsAbility to multi-task Desired Skills:College degree preferredCustomer Service and/or call center experience preferredKnowledge of Merrill systems, products and applications Enterprise Job Description:Processes routine/standard transactions according to established procedures and prescribed processes in support of Merrill. Daily responsibilities will cover one or more operations functional areas such as: analyses, report generation, opening new accounts, trade processing, payment processing, data entry, etc. Provides quality service and effective and efficient operations support for the assigned areas internal business partners and/or external customers and clients. Representatives must provide clients with accurate information by keeping abreast of procedures and demonstrating the ability to provide complete and concise explanations to inquiries made from all levels of personnel. May assist with phone calls, email boxes and processing queues. May provide advice and assist with training for less experienced team members. Required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information and setting expectations to fulfill the request. Individuals at this level are expected to use some independence of thought but to refer more complex problems to Operations Team Manager and/or Supervisor.Job Band:H7Shift:-- -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 --> Job Description:The Distribution Generalist will be responsible for providing world class service to our Bank of America/Merrill clients and/or Internal Sales Partners via inbound and outbound calls, as well as processing financial service requests accurately and in a timely fashion.-- - They must consistently demonstrate excellent verbal and written skills and display a strong commitment to customer satisfaction and service ownership.-- - All associates must also exhibit a cooperative and professional work ethic and team oriented behaviors to ensure organizational successAdditional job competencies:Professional Demeanor: Demonstrating patience, composure and client service attitudeService Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy the client's requestProblem Solving and Decision Making Skills: Ability to think analytically and effectively manage risk using strong research skills, applying best practices and leveraging past experiences to resolve problemsAbility to handle escalated problemsInitiative: Willingness and ability to play an active role in identifying and implementing process improvements as well as a willingness to help others Required Skills:Strong focus on delivering excellent client experiencePositive demeanor and a commitment to quality workMust demonstrate to pay attention to detailAbility to handle escalated problemsAbility to multi-task Desired Skills:College degree preferredCustomer Service and/or call center experience preferredKnowledge of Merrill systems, products and applications Enterprise Job Description:Processes routine/standard transactions according to established procedures and prescribed processes in support of Merrill. Daily responsibilities will cover one or more operations functional areas such as: analyses, report generation, opening new accounts, trade processing, payment processing, data entry, etc. Provides quality service and effective and efficient operations support for the assigned areas internal business partners and/or external customers and clients. Representatives must provide clients with accurate information by keeping abreast of procedures and demonstrating the ability to provide complete and concise explanations to inquiries made from all levels of personnel. May assist with phone calls, email boxes and processing queues. May provide advice and assist with training for less experienced team members. Required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information and setting expectations to fulfill the request. Individuals at this level are expected to use some independence of thought but to refer more complex problems to Operations Team Manager and/or Supervisor.Job Band:H7Shift:-- -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 Job Description: The Distribution Generalist will be responsible for providing world class service to our Bank of America/Merrill clients and/or Internal Sales Partners via inbound and outbound calls, as well as processing financial service requests accurately and in a timely fashion.-- - They must consistently demonstrate excellent verbal and written skills and display a strong commitment to customer satisfaction and service ownership.-- - All associates must also exhibit a cooperative and professional work ethic and team oriented behaviors to ensure organizational successAdditional job competencies:Professional Demeanor: Demonstrating patience, composure and client service attitudeService Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy the client's requestProblem Solving and Decision Making Skills: Ability to think analytically and effectively manage risk using strong research skills, applying best practices and leveraging past experiences to resolve problemsAbility to handle escalated problemsInitiative: Willingness and ability to play an active role in identifying and implementing process improvements as well as a willingness to help others Required Skills:Strong focus on delivering excellent client experiencePositive demeanor and a commitment to quality workMust demonstrate to pay attention to detailAbility to handle escalated problemsAbility to multi-task Desired Skills:College degree preferredCustomer Service and/or call center experience preferredKnowledge of Merrill systems, products and applications Enterprise Job Description:Processes routine/standard transactions according to established procedures and prescribed processes in support of Merrill. Daily responsibilities will cover one or more operations functional areas such as: analyses, report generation, opening new accounts, trade processing, payment processing, data entry, etc. Provides quality service and effective and efficient operations support for the assigned areas internal business partners and/or external customers and clients. Representatives must provide clients with accurate information by keeping abreast of procedures and demonstrating the ability to provide complete and concise explanations to inquiries made from all levels of personnel. May assist with phone calls, email boxes and processing queues. May provide advice and assist with training for less experienced team members. Required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information and setting expectations to fulfill the request. Individuals at this level are expected to use some independence of thought but to refer more complex problems to Operations Team Manager and/or Supervisor. Shift:1st shift (United States of America) Hours Per Week:-- -40

Keywords: Merrill Lynch, Chandler , Money & Asset Transfers (MAT) Distributions Service Generalist, Professions , Chandler, Arizona

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