Lead Technician

Company: RDO Equipment Co.
Location: Chandler
Posted on: May 15, 2022

Job Description:

This individual will be responsible for the effective repair of machinery and components at high levels of quality. In addition, this individual will assist technicians in diagnostics as needed, in the repair, setup, and warranty work repairs. They will advise and recommend changes and improvements to the Service Operations Manager.Specific Duties Include:Fill the role of an in-shop technical resource, who would be wrenching/billing a minimum of 60% of their time. Additional expectations may be set by the location's management or Regional Vice President based on store's need.Assist technicians with diagnostics as needed in repair, set-up, and warranty repair of equipment.Proactively seek employee feedback, anticipate problems and respond promptly.Respond and follow up to employee issues and/or concerns.Maintain a clean and safe working environment for all technicians.Meet with Service Manager/Service Advisor on a regular basis to review department performance profitability, efficiencies, and personnel matters.Maintain technical and product knowledge on all equipment sold within the dealership's area of responsibility.Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.Perform all other duties as assigned by management in a professional and efficient manner.Job Requirements:Excellent mechanical skillsPrevious supervisory or management experience preferredStrong organizational and leadership skillsExcellent oral communication and written skillsStrong customer service skillsStrong computer skillsAbility to assemble and perform maintenance functions on equipmentGraduation from related diesel technology program (preferred).Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: RDO Equipment Co., Chandler , Lead Technician, Professions , Chandler, Arizona