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Workforce Planning Analyst

Company: Wells Fargo
Location: Chandler
Posted on: June 22, 2022

Job Description:

About this role:Wells Fargo is seeking a Workforce Planning AnalystTotal Base Pay Range:$23.13 to $41.11 / hourIn this role, you will:

  • Provides summary reporting and data analysis for Call Center volumes and productivity to maximize staffing and meet service level commitments.
  • Develops site/regional schedule recommendations based on forecasting and other analysis performed.
  • May negotiate and redesign schedules in the workforce management system to meet division performance and productivity requirements.
  • Works directly with lead and site management teams.
  • May coordinate medium scope projects or parts of an enterprise-wide project. Performs additional duties including: writing data queries, performing data mining, facilitating project work, staffing and call volume modeling.Required Qualifications, US:
    • 6+ months of Technology Business Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationRequired Qualifications, International:
      • Experience in Technology Business Services, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, Chandler , Workforce Planning Analyst, Professions , Chandler, Arizona

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