Contact Center Operations Analyst

Company: Zovio
Location: Chandler
Posted on: July 31, 2022

Job Description:

Job Description The Contact Center Operation Analyst (CCOA ) takes information on prospective student leads gathered from corporate events and other functions, and enters them into an electronic data system for storage, analysis, and outreach by various departments. The DES enters information into our system on a daily basis, utilizing appropriate quality control measures to ensure that data entry is accurate and complete. The DES will retain data (both hard copies and electronic data) in their proper place, and will update systems appropriately to reflect proper advisor assignment for distributed leads in the system. Essential Job Duties: Enter all prospective student unassigned online application inquiries into Talisma. Enter all prospective student event lead inquiries into Talisma. Monitor and verify lead entries to ensure no duplication of leads. Ensure the assigned enrollment services advisor is linked to OAP applicants. Provide daily, weekly, and monthly reports as needed. Performs other job-related duties as assigned. Minimum Requirements: Experience with high-volume typing or data entry with low error rate. Minimum typing speed of 45 words per minute. Proficient in Microsoft Office, specifically Microsoft Excel, Access, and PowerPoint. Technologically savvy to be able to handle multiple programs, such as our standard CRM, CVue, web pages, etc. and also additional software such as SharePoint / InfoPath. Strong analytical skills to research, compile, and analyze data and reports from numerous sources. Able to handle multiple tasks simultaneously. Good communication skills, both written and verbal. Good customer service skills. Education: Bachelor---s Degree Preferred. Minimum 60 completed credits. Company Description Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners

Keywords: Zovio, Chandler , Contact Center Operations Analyst, Professions , Chandler, Arizona