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SCCM Analyst

Company: Inserso Corporation
Location: Chandler
Posted on: August 5, 2022

Job Description:

Inserso's success over the years has been a direct result of its outstanding motivated employees. Inserso employees take pride in their work and enjoy seeing the positive results of their work efforts. You will have the ability to make a difference for yourself, our customers and Inserso!Please email, fax, or mail your cover letter and resume to:jobs@inserso.com
(703) 642-6663 fax
8180 Greensboro Drive, Suite 403
McLean, VA 22102Reasonable accommodation will be made for qualified individuals with a disability, where such accommodations will not impose an undue hardship during the application process and on the job. If you are a person with a disability needing assistance with the application process, please call (703) 642-9598.Inserso Corporation is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.Open Positions ID 21091 - Title SCCM Analyst - Location Chandler, AZ - Description Inserso is seeking to provide SCCM Analyst to support our DHS customer at their Chandler, AZ facility. This position provides Tier 2 support for the operations, maintenance, and administration of the Microsoft System Center Configuration Manager (SCCM), Adaptiva. Additional team administration will include Monitoring tools such Axonius and Tanium. -

The SCCM Analyst reports to the Team Lead and provides support to: standardize and centrally manage customized application creation and deployment; and establish and document defined baselines, system parameters and formats. The analyst will provide support on the day-to-day administration, maintenance, and operations for our customer's enterprise. They will support the management of the distribution of data, ensuring hardware and software systems compatibility, and ensuring logs and alerts are consulted, respond to report requests, tracking and reporting error trends and act upon to assist in monitoring activities.

Responsibilities:

  • Support and/or troubleshoot day-to-day operations such as patching, reporting, compliance, and deployment, perform monitoring and tuning of system performance, provide support on administration, configuration, installation, development, deployment, and maintenance of SCCM, Adaptiva and/or related packages
  • Experience with Adaptiva, Axonius and Tanium
  • Follow established documented processes and proposes process improvements where applicable and relevant
  • Support server and workstation client management within a large environment, consisting of over 40,000 unique devices
  • Follow best practices with respect to package deployment and overall compliance check-ins
  • Provide routine and out-of-cycle reports to the system administrators and management detailing accurate point-in-time compliance results
  • Participate in technical discussions and develop, and if needed present, required briefing materials to ensure the customer's needs are met
  • Work the ServiceNow ticket queues; when required, perform trend and root-cause analysis to resolve groups of trouble tickets; document efforts in the ServiceNow system
  • Communicate effectively both orally and written with customers, stakeholders, and technical specialists
  • Provide daily and weekly status reports to the Team Lead
  • Updating work instructions and SOPs
  • Must provide proof of full COVID-19 vaccination or be able to receive approval for a legally recognized exemption from the vaccination requirement for federal government contractors. If exempted from the vaccination requirement, must be willing to take COVID-19 tests, perhaps multiple times per week. Additionally, must be comfortable wearing a mask and adhering to social distancing requirements, regardless of vaccination status, unless the position is 100% teleworkThis role will include, but will not be limited to the following responsibilities: -
    • Associate's degree in related field or equivalent experience
    • 3 years of experience in IT support or related field
    • 1 years of SCCM administration support at the junior level
    • Deep knowledge of Microsoft Windows Desktop OS Win10 and 11, Server 2019 and 2022
    • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
    • If the position requires you to enter certain facilities, you may be required to attest to or provide proof of COVID-19 vaccination or be able to provide a negative COVID-19 test result based upon time frames established by the applicable facility. Additionally, must be comfortable wearing a mask and adhering to social distancing requirements, regardless of vaccination status, unless the position is 100% teleworkPreferred Skills/Experience:
      • ITIL certified -
      • -Experience in ServiceNow ticketing system
      • Experience creating and implementing PowerShell scripts
      • Experience using the command line
      • Experience using the Windows Event Viewer
      • -Experience using the Windows Update Log
      • -Experience supporting DHS or other similar federal agencies -
      • Experience using System Center Configuration Manager (SCCM) build 2111 or later
      • Experience patching large amounts of servers and workstations and hands on troubleshooting patch issues
      • Experience with Microsoft Windows Installer to deploy multiple Cumulative Updates and Service pack
      • Experience creating deployment packages for COTS and custom applications in an enterprise environment (30,000+ users)
      • Experience supporting Enterprise IT operations for 30,000+ usersE-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.

Keywords: Inserso Corporation, Chandler , SCCM Analyst, Professions , Chandler, Arizona

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