Help Desk Support Technician
Company: Northrop Grumman
Location: Chandler
Posted on: August 5, 2022
Job Description:
At Northrop Grumman, our employees have incredible opportunities
to work on revolutionary systems that impact people's lives around
the world today, and for generations to come. Our pioneering and
inventive spirit has enabled us to be at the forefront of many
technological advancements in our nation's history - from the first
flight across the Atlantic Ocean, to stealth bombers, to landing on
the moon. We look for people who have bold new ideas, courage and a
pioneering spirit to join forces to invent the future, and have fun
along the way. Our culture thrives on intellectual curiosity,
cognitive diversity and bringing your whole self to work - and we
have an insatiable drive to do what others think is impossible. Our
employees are not only part of history, they're making history.Job
DescriptionNorthrop Grumman Enterprise Services is seeking a Help
Desk Support Technician; this position will be located in Chandler,
AZ. Roles and responsibilities will include but not be limited to
the following:
- Serve as the first point of contact for customers seeking
technical assistance in the classified environment.
- Perform tier 1 support: support for basic customer issues,
solve known problems, and fulfill service desk requests such as
password resets and account maintenance.
- Resolve issues surrounding computer hardware, software,
network, and telecommunications systems.
- Help customers navigate the ticket system and other
processes.
- Provide outstanding customer assistance with Windows and Linux
questions.
- Support customers by phone, remotely (on site), or in
person.
- Walk the customer though the problem-solving process.
- Ask users questions to determine how they can best solve a
problem using resources and technical knowledge.
- Follow-up with customers to ensure issues are resolved.
- Record, maintain, and update records in the ticketing system in
a timely manner.
- Triage tickets in the ticketing system and assist team members
with ticket execution.
- Document problem resolutions and create how-to documentation to
asset team members and customers.
- This position may be filled at Level 2 or Level 3, depending on
the qualifications outlined below. Basic Qualifications for Level
2:
- High School diploma or equivalent with 2 years of additional
education and/or experience.
- Must have excellent customer service skills and people
skills.
- Excellent oral, written, email, and phone communications
skills.
- Current DoD Secret security clearance is required on Day 1 of
employment; maintaining the required clearance will be a condition
of continued employment.
- Experience troubleshooting, installing, and configuring
Desktops running Windows OS (including Windows 10), as well as the
Microsoft Office Suite (Outlook, Excel, PowerPoint, Word).
- Must have Security+ CE or have the ability to obtain within 6
months of start date as a condition of continued employment.
- Must have a cybersecurity mindset and the ability to educate
others on it.
- Self-starter with personal initiative, able to follow
direction, good organizational skills.
- Works well in a team environment; supportive, collaborative,
cooperative, service oriented.
- The ability to lift 40 pounds.
- Flexibility to work a variety of shifts and available to work
overtime.
- Must be ablet to work onsite full time.
- Must have since of urgency and attention to detail.
- Must be proactive with solving issues. Basic Qualifications for
Level 3:
- High School diploma or equivalent with 4 years of additional
education and/or experience.
- Must have excellent customer service skills and people
skills.
- Excellent oral, written, email, and phone communications
skills.
- Current DoD Secret security clearance is required on Day 1 of
employment; maintaining the required clearance will be a condition
of continued employment.
- Experience troubleshooting, installing, and configuring
Desktops running Windows OS (including Windows 10), as well as the
Microsoft Office Suite (Outlook, Excel, PowerPoint, Word).
- Must have Security+ CE or have the ability to obtain within 6
months of start date as a condition of continued employment.
- Must have a cybersecurity mindset and the ability to educate
others on it.
- Self-starter with personal initiative, able to follow
direction, good organizational skills.
- Works well in a team environment; supportive, collaborative,
cooperative, service oriented.
- The ability to lift 40 pounds.
- Flexibility to work a variety of shifts and available to work
overtime.
- Must be ablet to work onsite full time.
- Must have since of urgency and attention to detail.
- Must be proactive with solving issues. Preferred
Qualifications:
- Bachelor's degree in relevant field.
- CompTIA A+, Network+, Dell, HP, or other certification(s).
- Experience with help desk support and customer service.
- Experience with troubleshooting and problem solving.
- Experience with remote administration.
- Experience with PowerShell scripting.
- Experience in Active Directory configuring user and computer
accounts.
- Cross-platform experience in Windows and Linux.
- Experience supporting VMware VDI (Virtual Desktop
Infrastructure).
- Active DoD Top Secret security clearance. Salary Range: $36,400
USD - $60,600 USD Salary Range 2: $43,200 USD - $72,000 USD
Employees may be eligible for a discretionary bonus in addition to
base pay. Annual bonuses are designed to reward individual
contributions as well as allow employees to share in company
results. Employees in Vice President or Director positions may be
eligible for Long Term Incentives. In addition, Northrop Grumman
provides a variety of benefits including health insurance coverage,
life and disability insurance, savings plan, Company paid holidays
and paid time off (PTO) for vacation and/or personal business. The
health and safety of our employees and their families is a top
priority. The company encourages employees to remain up-to-date on
their COVID-19 vaccinations. U.S. Northrop Grumman employees may be
required, in the future, to be vaccinated or have an approved
disability/medical or religious accommodation, pursuant to future
court decisions and/or government action on the currently stayed
federal contractor vaccine mandate under Executive Order 14042
https://www.saferfederalworkforce.gov/contractors/ .Northrop
Grumman is committed to hiring and retaining a diverse workforce.
We are proud to be an Equal Opportunity/Affirmative Action
Employer, making decisions without regard to race, color, religion,
creed, sex, sexual orientation, gender identity, marital status,
national origin, age, veteran status, disability, or any other
protected class. For our complete EEO/AA and Pay Transparency
statement, please visit http://www.northropgrumman.com/EEO . U.S.
Citizenship is required for most positions.
Keywords: Northrop Grumman, Chandler , Help Desk Support Technician, Professions , Chandler, Arizona
Didn't find what you're looking for? Search again!
Loading more jobs...