Training Coordinator
Company: ASML US, LLC
Location: Chandler
Posted on: January 20, 2023
Job Description:
Training Coordinator
Location
Chandler - AZ, US
Degree
Experience
Team
Customer support
Job category
Travel
Reference
J-00265905-177
Introduction to the job
ASML US brings together the most creative minds in science and
technology to develop lithography machines that are key to
producing faster, cheaper, more energy-efficient microchips. We
design, develop, integrate, market and service these advanced
machines, which enable our customers-the world's leading
chipmakers-to reduce the size and increase the functionality of
their microchips, which in turn leads to smaller, more powerful
consumer electronics. Our headquarters are in Veldhoven, the
Netherlands, and we have 18 office locations around the United
States including main offices in Chandler, Arizona, San Jose and
San Diego, California, Wilton, Connecticut, and Hillsboro,
Oregon.This position may require access to controlled technology,
as defined in the Export Administration Regulations (15 C.F.R. *
730, et seq.). As a condition of employment, qualified candidates
must be legally authorized to access such controlled technology
prior to beginning work. Business demands may require the Company
to proceed with candidates who are immediately eligible to access
controlled technology. Role and responsibilities
Maintain/Update ASML's Learning
Management System (LMS) as admin for Customer Service (CS) EUV &
DUV Training products, event management, class enrollment, and
basic reporting.Training forecast & planning: on time data
collection, data analyses with architects and publication, (EUV)
training planning & communication to all stakeholders.Support the
LTC's (Local Training Coordinators) located around the world for
training related issues.Booking Internal and external customers for
training and the required financial handling (creating
quotations).Support Knowledge Managers with training course and
enrollment changes.Acts as first line of support to instructors
ensuring sessions are supported within your scope (Teams/LMS
support, parts/tools/supplies access and facility help).Coordinate
and schedule tool calibration and certification works. Support
trainers for class convening; to include: maintain parts/tools
inventory, validate Pre-requisitions, update rosters, class closure
and student graduation.Send class announcements, reminder notices,
and confirmations.Facilitate security access for students and
visitors.Organize and distribute training materials for
internal/external customers.Gather, analyze, and report on training
Key Performance Indicators (to include/not limited to: utilization
rates, evaluations, trainer readiness).Support parts and tools
inventory management: examples include, track inventories/usage,
order parts through SAP/EasyBuy/etc., track lead times for
materials and supplies to ensure on time delivery.Support
escalation management and process improvement initiatives.Supports
LMS session planning on reoccurring basis (e.g. quarterly).Provides
training quotes and purchase orders; tracks department
expenses.Work odd hours as requested to support global training
coordination needs.Other projects assigned. Education and
experience
Requires an Associate's degree in
business or equivalent experience.A certificate in project
management a plus.3-7 years' experience in (training) coordination
or similar administrative, customer service related role.Strong
competence using administrative tools, procedures, and business
systems that facilitate data analysis and problem
solving.Demonstrated results in achieving deliverables on time that
adhere to quality standards.Previous logistics, supply chain
management, enterprise application system and data/business analyst
experience desired. Skills
Working at the cutting edge of tech, you'll always have new
challenges and new problems to solve - and working together is the
only way to do that. You won't work in a silo. Instead, you'll be
part of a creative, dynamic work environment where you'll
collaborate with supportive colleagues. There is always space for
creative and unique points of view. You'll have the flexibility and
trust to choose how best to tackle tasks and solve problems.To
thrive in this job, you'll need the following skills:
Can observe and respond to people and
situations and interact with others encountered in the course of
work.Can learn and apply new information or skills.Must be able to
read and interpret data, information, and documents.Strong customer
focus and commitment to customer satisfaction through
prioritization, quality, efficiency and professionalism.Ability to
complete assignments with attention to detail and high degree of
accuracy.Proven ability to perform effectively in a demanding
environment with changing workloads and deadlines.Result
driven-demonstrate ownership and accountability.Identifies
bottlenecks and drives improvements.Work independently or as part
of a team and follow through on assignments with minimal
supervision.Demonstrate open, clear, concise and professional
communication.Ability to establish and maintain cooperative working
relationships with manager, co-workers and customer.Work according
to a strict set of procedures within the provided timelines.
Diversity & Inclusion
ASML is an Equal Opportunity Employer that values and respects the
importance of a diverse and inclusive workforce. It is the policy
of the company to recruit, hire, train and promote persons in all
job titles without regard to race, color, religion, sex, age,
national origin, veteran status, disability, sexual orientation, or
gender identity. We recognize that diversity and inclusion is a
driving force in the success of our company.
Other information
Role within OfficeResponsibilities:
Routinely required to sit; walk;
talk; hear; use hands to keyboard, finger, handle, and feel; stoop,
kneel, crouch, twist, reach, and stretch. Occasionally required to
move around the campus.Occasionally lift and/or move up to 20
pounds.May require travel dependent on business needs.Specific
vision abilities required by this job include close vision, color
vision, peripheral vision, depth perception, and ability to adjust
focus.EOE
AA M/F/Veteran/DisabilityNeed to know more about applying for a job
at ASML? Read our .
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Keywords: ASML US, LLC, Chandler , Training Coordinator, Professions , Chandler, Arizona
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