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Student Services Analyst (Re-Entry/Retention)

Company: Maricopa Community College District
Location: Chandler
Posted on: March 11, 2023

Job Description:

Student Services Analyst (Re-Entry/Retention)

Job ID: 317938
Full/Part Time: Full Time

Salary Range

$49,319 - $64,114/annually, DOE



Work Schedule

Monday - Friday 8:00 - 5:00

Summer Hours: Monday - Thursday 7:00 - 6:00

*Occasional evening and weekends required

*Occasional trips to the Williams Campus required

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

  • Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
  • Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
  • One of the largest community college systems in the country
  • 2020 Healthy Arizona Worksites Program recipient
  • Named 19th Best Employer for Women by Forbes
  • 2019 No. 42 in Arizona's Best Employers


    The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

    Benefits & Perks Options
    • Paid observed federal holidays & additional paid time off throughout the year
    • Arizona State Retirement System (ASRS) & 12% Employee Contribution Match
    • Paid vacation, sick, and personal time (if applicable)
    • Multiple health and dental insurance coverage plans
    • Virtual: Reach a doctor 24/7
    • Flexible Spending Accounts (FSA)
    • Maricopa Perks & Gears Discount Program
    • Employee assistance program (EAP)
    • $4,000 Annual professional development growth funding (if applicable)
    • Tuition reimbursement for employee and dependents (if applicable)
    • Revised summer work schedule
    • Maricopa Employee Health & Wellness Program
    • Employee recognition opportunities
    • Public Service Loan Forgiveness

      Job Summary

      The Student Services Analyst will implement and coordinate a retention program focused on supporting re-entry, adult, and non-traditional students. The selected individual for hire will promote retention and increased course completion rates of their assigned caseload of students each semester through a variety of strategies, outreach, and best practices, and may lead the work of Peer Success Coaches and/or other personnel who support student retention efforts across Student Affairs. The Student Services Analyst will analyze and maintain program data, and utilize assessment efforts to evolve the program over time.

      Essential Functions
      • 45% Conducts proactive outreach and individualized coaching to a caseload of enrolled students across FYE, critical, or gateway courses via the use of Dropout Detective in Canvas, and/or other methodologies.
      • 30% Coordinates, implements, and assesses a retention program for re-entry, adult, and non-traditional students. Monitors program outcomes and tracks student progress
      • 15% Assist with the facilitation and execution of First-Year Experience, activities and special events
      • 10% Attends departmental meetings, training sessions, and professional development opportunities; performs other duties as assigned

        Minimum Qualifications

        Bachelor's Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.


        Associates Degree from a regionally accredited institution and four years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.


        High School Diploma/GED and six years of student services or college teaching experience, or experience coordinating, administering, planning or evaluating programs.

        Desired Qualifications

        1. Master's degree from a regionally accredited institution.

        2. Prior experience developing or leading retention strategies for students at a community college or university.

        3. Experience managing a caseload of students at a community college or university.

        4. Effective written communications skills (as evidenced by application materials) & experience developing and delivering presentations, trainings, or workshops

        5. Experience applying adult learning theory (andragogy) in student services.

        How to Apply

        Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

        Additional materials will not be accepted after the job posting has closed.

        Missing materials or incomplete employment history will not be considered.

        Please ensure your materials clearly provide the following information.
        • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
        • Indicate whether former or current employment is Full-Time or;
        • Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
        • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
        • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

          Posting Close Date

          Apply on or before January 30, 2023 to be considered.

          EEO Information

          Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

          Title IX

          Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

          The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

          Clery Act

          The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act

          To apply, visit


Keywords: Maricopa Community College District, Chandler , Student Services Analyst (Re-Entry/Retention), Professions , Chandler, Arizona

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