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Senior Platform Management / Production Support Engineer

Company: Wells Fargo
Location: Chandler
Posted on: March 18, 2023

Job Description:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking a Senior Infrastructure Engineer, in technology as part of the Wealth Investment Management (WIM) team. We are looking for an experienced and fully hands-on Application Support Engineer with deep understanding of Reliability Engineering (SRE) principles, and considerable practical experience implementing them in complex enterprise environments, to join our WIMT Platform team. The associate will assume Operational Ownership (in partnership with Software Development and Business owners) of a subset of WIMT systems and applications, with the primary focus on improving Reliability and Supportability by acquiring deep understanding of the in-scope systems and using SRE principles to operate them. In this role, you will:

  • Lead or participate in high level technical concepts spanning technology and business
  • Develop specifications for complex infrastructure systems, design and test solutions
  • Contribute to the testing of business, application and technical infrastructure requirements
  • Drive solutions to reduce recovery
  • Review and analyze solutions for cloud security, secrets management and key rotations
  • Design complex system upgrades
  • Resolve troublesome trends as they develop
  • Develop a long range plan designed to resolve problems and prevent them from recurring
  • Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications:
    • 4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
    • 4+ years of application production support experience
    • 1+ years of experience with one or more Server OS: Windows, Linux, Unix.
    • 1+ years of experience with one or more monitoring/Observability/APM/Analyticstools: Splunk, Elastic, Kibana, Grafana, Prometheus, AppDynamics, Dynatrace, New Relic, DataDog, Kafka, CloudWatch, Jaeger, Zipkin, Big Panda, TrueSight.
    • 1+ years of experience with writing / maintaining technical documentation such as fixlogs, runbooks, knowledge base, architectural diagrams
    • 1+ years of experience with one or more Cloud and virtualization technologies: Azure, GCP, AWS, PCF, PKS, Kubernetes, OpenShift, VMware. Desired Qualifications:
      • Hands-on experience with one or more software development languages: Java, JavaScript, Ruby, Python, JSON, Angular, NodeJS, .Net/C#
      • Hands-on experience with one or more CI/CD automation tools: Jenkins, Git, Artifactory, Apigee and Udeploy.
      • Hands-on experience with one or more Data storage, management and messaging technologies: Kafka, IBM MQ, Apache Airflow, Logstash, Spark, Oracle, SQL, MongoDB , Cassandra, Hadoop, Cloudera, AWS EMR, S3.
      • Working knowledge of TCP/IP networking, experience analyzing packet captures to assist in troubleshooting.
      • Working knowledge of Internet technologies: routing, NAT, firewalls, load-balancing, proxies, web servers.
      • Knowledge and understanding of Site Reliability Engineering (SRE) concepts.
      • 3+ years of experience with ITSM processes (e.g. Incident Management, Change Management, Asset Management and Configuration Management)
      • 3+ years of experience with Cloud technologies
      • Certification in Cloud Technology - AZ900
      • BS/BA degree or higher or equivalent work experience. JOB EXPECTATIONS :
        • Ability to work additional hours as needed
        • Ability to work on call as assigned
        • Flexibility to work in a 24/7 environment, including weekends and holidays Posting Locations:
          • 2710 Pine St, Saint Louis, MO
          • 1525 W Wt Harris Blvd, Charlotte,NC
          • 4340 Innslake Dr,Glen Allen,VA
          • 300 S Brevard St, Charlotte, NC
          • 150 E 42nd St, New York, NY
          • 2600 S Price Rd, Chandler, AZ
          • 550 S 4th St , MINNEAPOLIS,MN
          • 250 E John Carpenter Freeway, Irving,TX NY - New York City Pay Range: $100,800.00- $179,200.00 Annually. Pay Range $84,000.00 - $149,400.00 Annual Benefits
            • Information about Wells Fargo's employee benefits We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: Wells Fargo, Chandler , Senior Platform Management / Production Support Engineer, Professions , Chandler, Arizona

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