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Application Support Analyst

Company: Kforce Technology Staffing
Location: Chandler
Posted on: October 11, 2019

Job Description:

RESPONSIBILITIES:Kforce has a client that is seeking an Application Support Analyst in Chandler, Arizona (AZ).Summary:The Application Support Analyst will be accountable for working on a team responsible for completing ID requests from vendors and reviewing requests to load compatible devices into the client's device management database. The Analyst will play a key role in ensuring that requests are resolved in a timely manner and creating a positive customer experience. They be in the front lines investigating issues, performing detailed analysis, validation, and testing to support the Contact Center Technology Solutions team.REQUIREMENTS:* Bachelor's degree or three or more years of work experience * Driven by accomplishments and show respect to business clients and team members* Able to communicate openly, candidly and listen to others suggestions all while keeping the customers experience in mind* Experience using a variety of software applications * Expert in communications - verbal and written * Excellent analytical and problem-solving skills* Strong sense of discretion and confidentiality* Excellent organizational and time management skills * Exceptional skills with Google Docs and MS Office Suite * Ability to work under pressure on multiple projects simultaneously while meeting deadlines * Teamwork oriented* Ability to work periodic support after hours and on weekends as well as the ability to provide off-hour supportDesired Skills: * Certification in one or more of the following: Certified Business Analyst (CBAP), Professional Business Analyst (PMI-PBA), Project Management Professional (PMP), Lean Six Sigma, Business Process Management (BPM) * Two years or more experience in call center processes and customer service* Technical knowledge in one or more of the following systems is a must: VISION, ACSS, OMNI POS Applications, PEGA, OPTIX * Experience in Clarity, JIRA, Confluence, SharePoint, G-Suite as well as Agile methodologies * Formal training in relevant topicsKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. - provided by Dice

Keywords: Kforce Technology Staffing, Chandler , Application Support Analyst, Professions , Chandler, Arizona

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