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E-BUSINESS SYS CONSULTANT 4

Company: Wells Fargo
Location: Chandler
Posted on: November 10, 2019

Job Description:

Important Note During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of application. At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. We re looking for talented people who will put ou customers at the center of everything we do. Join our diverse and inclusive team where you ll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, Online, ATM, and other channels to Wells Fargo s more than 70 million global customers. This group within Wells Fargo is responsible for call center environments used by banking professionals across the enterprise. This is a high volume call center environment and we are looking for an experienced IVR / Call Center Business Analyst. Duties of this position include, but are not limited to * Acts as liaison between client area, technical organization, and other affected areas by planning, conducting, and directing the analysis of complex business problems to be solved through strategic eCommerce-based solutions (e.g., Intranet and Internet). * Functions as business systems analyst for multiple projects at any given time. * Responsible for producing detailed business requirements/specification documents, including conducting walkthrough meetings of the produced documents with impacted technical/system groups, testing groups, servicing groups, and business groups. * Responsible for supporting technical and testing groups in root cause analysis of system defects. * May act as an internal consultant within technology and business groups by evaluating current processes and recommending new e-commerce solutions that reduce costs or extends current capabilities. Required_Qualifications * 5+ years of experience in one or a combination of the following internet based business systems, intranet based business systems, or e-business consulting * 2+ years of call center environment experience * 3 + years of experience identifying, documenting, escalating and resolving issues * 5 + years of experience leading multiple workstreams, applications, or deliverables * 2+ years of Microsoft office suite experience such as PowerPoint, Excel, Outlook and Word * 5+ years of experience in business systems analysis, architecture or development of CRM (Customer Relationship Management) Systems in a financial services environment (includes interfacing middleware applications) * 2+ years of technical engagement experience with multiple stakeholders * 1+ year of consultative business analysis experience Desired_Qualifications * Exposure to Wells Fargo CIV (Customer Information View) application * Knowledge and understanding of applications related to web design and database design * Knowledge and understanding of creation of sequence diagrams and web service level data mapping * Knowledge and understanding of data flow diagrams * Knowledge and understanding of HTML (HyperText Markup Language) * Knowledge and understanding of Interactive Voice Response (IVR) * Knowledge and understanding of maintaining and updating SharePoint team web content * Knowledge and understanding of reading and adjusting Visio diagrams * Knowledge and understanding of requirement or prototyping tools * Knowledge and understanding of technology object oriented programming C++, JavaScript, or Java * Knowledge and understanding of web applications * End-to-end design experience including wireframes, prototypes and specifications documents * Knowledge and understanding of JavaScript framework * Experience designing content with consistent style, layout and format * Knowledge and understanding of API programming with Perl, XML, REST or JSON Other_Desired_Qualifications * Experience in planning, strong problem solving, analytical, and diagnostic skills * Proven ability to communicate effectively in both written and verbal form with a diverse group of team members * Proven ability to effectively consult, facilitate discussions, negotiate to influence, and develop working relationships with clients or partners in large group settings, web meetings or via conference call * Demonstrated sense of urgency and ownership to drive to completion with desired results, and be successful in a collaborative environment Street Address CO-Greenwood Village5700 Dtc Pkwy - Greenwood Village, CO IA-West Des Moines7001 Westown Pkwy - West Des Moines, IA AZ-Chandler2600 S Price Rd - Chandler, AZ NC-Charlotte1525 W Wt Harris Blvd - Charlotte, NC Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/ Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Reference Number *******-3

Keywords: Wells Fargo, Chandler , E-BUSINESS SYS CONSULTANT 4, Professions , Chandler, Arizona

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