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Guest Service Agent

Company: Drury Inn & Suites Phoenix Chandler Fashion Center
Location: Chandler
Posted on: February 15, 2020

Job Description:

Rise. Shine. Work Happy. SO MUCH MORE BASIC FUNCTION & JOB DUTIES: Performs all front desk related functions including but not limited to checking guests in/out, promoting company programs, maintaining guest records, cash handling, etc. May also assist with set up of breakfast or evening food and beverage which may include food preparation, set up, service and/or cleaning after service. May be asked to perform duties of a Breakfast Host/Hostess or Bartender when needed. Maintains a high standard of integrity, customer service, and hospitality at all times to promote the Drury culture with guests and other team members. Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests. GENERAL KNOWLEDGE, SKILL AND ABILITY : Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently. Requires thorough knowledge of Drury Hotels' policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel's safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift. You belong at Drury Hotels. Learn about and apply to join our famly of employees.

Keywords: Drury Inn & Suites Phoenix Chandler Fashion Center, Chandler , Guest Service Agent, Sales , Chandler, Arizona

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