WFH Customer Support Agent
Company: Aerotek
Location: Chandler
Posted on: February 25, 2021
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Job Description:
Description:The Customer Service agents will be solving complex
incoming cases via phone, email, or chat every day. The Agent will
be aligned with 1 of the 3 groups in the Marketplace. The 3 groups
include the Consumers ( Customers), the Merchants (restaurants),
and the (drivers). When the customers have issues the Agents will
be 100% dedicated to them. Again, the agent will be assigned to
either the Consumers, the Merchants, or the drivers, not all
3.There will be very critical situations that they have to
encounter. Agents need to be able to navigate through challenges
and maintain professionalism. The most severe cases will be handled
by the managers.Skills:Customer support, Customer service, Inbound
call, Chat supportTop Skills Details:-2+ years of customer service
experience handling incoming calls, chats, and emails-Strong
computer navigating skills-Strong relationship building skills and
deescalating skillsAdditional Skills & Qualifications:Best To Have
-2+ years of experience handling inbound customer issue resolution
using chat, email, or phone. -Strong Computer Skills, ability to
navigate multiple systems, deescalation experience -Great
Communication Skills, Strong Relationship level*Strong technical
abilities. They will be navigating multiple systems to find the
answers. This is not a typical call center that is scripted.
Candidates must be flexible and think outside of the box.Experience
Level:Intermediate Level About Aerotek:We know that a company's
success starts with its employees. We also know that an
individual's success starts with the right career opportunity. As a
Best of Staffing Client and Talent leader, Aerotek's people-focused
approach yields competitive advantage for our clients and rewarding
careers for our contract employees. Since 1983, Aerotek has grown
to become a leader in recruiting and staffing services. With more
than 250 non-franchised offices, Aerotek's 8,000 internal employees
serve more than 300,000 contract employees and 18,000 clients every
year. Aerotek is an Allegis Group company, the global leader in
talent solutions. Learn more at Aerotek.com.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: Aerotek, Chandler , WFH Customer Support Agent, Sales , Chandler, Arizona
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