Account Manager
Company: cloudIT
Location: Phoenix
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Account Manager Location:
Phoenix, AZ (Hybrid) Company: cloudIT Reports to: CTO About the
Role cloudIT is looking for a proactive, relationship-driven
Account Manager to support our growing client base. You will be the
primary contact for clients—ensuring they are informed, supported,
and aligned with the technology services that help their business
thrive. You’ll work closely with vCIOs, engineering, and leadership
to deliver a consistent, exceptional client experience while
identifying opportunities for modernization, security improvements,
and automation. What You’ll Do Manage and nurture relationships
with assigned clients. Serve as the point of contact for daily
questions, updates, and service needs. Confidently manage client
conversations during service challenges with transparency and
professionalism. Support Quarterly Business Reviews (QBRs) and
strategic planning. Identify technology upgrades, security
enhancements, and automation opportunities. Assist with quotes,
renewals, and proposals using systems and tools. Coordinate with
internal teams on tickets, projects, and escalations. Track
licensing, service terms, and renewals to ensure continuity.
Communicate proactively about risks, improvements, and
recommendations. What We’re Looking For Shows a strong passion for
technology, continually investing in professional learning to stay
ahead of industry trends and translate innovation into real-world
client value. Experience in an MSP, IT services, SaaS, or
technology-related environment (preferred). Strong written and
verbal communication as well as relationship-building skills.
Ability to understand and explain technical concepts in business
terms. Highly organized with excellent follow-through. Comfortable
discussing pricing, service value, and business needs with clients.
Familiarity with Microsoft 365, cloud services, networking, or IT
security is a plus. Salary Range $60,000 – $70,000 base salary Plus
performance-based bonus & commission potential Benefits Medical,
dental, and vision coverage Paid time off, holidays, sick time
Hybrid work flexibility Professional development and certification
opportunities Clear career growth path: Account Manager ? Senior AM
? vCIO Supportive and collaborative team culture Modern, innovative
environment focused on AI, automation, and client success Why Join
cloudIT We are a forward-thinking MSP that invests in our people,
our clients, and our technology stack. You’ll be part of a team
that values innovation, collaboration, and continuous improvement
while helping businesses transform how they operate. Powered by
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Keywords: cloudIT, Chandler , Account Manager, Sales , Phoenix, Arizona
