ChandlerRecruiter Since 2001
the smart solution for Chandler jobs

Customer Care Agent

Company: The Home Depot
Location: Chandler
Posted on: June 14, 2019

Job Description:

POSITION PURPOSE
The homedepot.com Online Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the homedepot.com e-commerce platform. The representative will interact with multiple customers over the phone on a daily basis and perform sales and product/order inquiry transactions. Representatives are expected to find ways to satisfy customer needs and to simplify the customer experience. A high expectation of customers include representatives speed to solution, accurate information, empathy, and attention to detail. The representative will act in a way that positively represents the Company and increases the customer s likelihood to shop again.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system.
20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
20%- Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases.

NATURE AND SCOPE
Position reports to Supervisor Contact Center
No direct responsibility for supervising others.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.

MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience: 2 years

Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:
College Degree preferred
3 or more years of customer service or retail sales experience is preferred.

Knowledge, Skills, Abilities and Competencies:-Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer.
-Skilled at consistently providing excellent customer service, following through on responsibilities to customers and recovering from any errors made.
-Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment.
-Demonstrated ability to effectively communicate with customers. Possesses effective listening, speaking and writing skills. Skilled at adjusting communication style to meet audience needs and expectations.
-Comfortable engaging with customers who may exhibit frustration, and comfortable taking responsibility for errors on behalf of the Company.
-Capable of and interested in continuous learning primarily focused on the business, customer service techniques and products and services sold at The Home Depot.
-Comfortable with making decisions independently.

Associated topics: agent, agente de servicio al cliente, call center, clerk, csr, customer service associate, rep, service specialist, support, telephone service representative

Keywords: The Home Depot, Chandler , Customer Care Agent, Sales , Chandler, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Life Insurance Agent - No 12 month chargeback window, 3x daily payouts
Description: Life Insurance Agent - No 12 month chargeback window, 3x daily payouts Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, (more...)
Company: Assurance
Location: Scottsdale
Posted on: 06/19/2019

Inside Sales Credit Consultant - No Cap on Commissions!
Description: Progrexion is a different kind of sales center. You will know you belong here if you are empowered by the opportunity to write you own paycheck. In addition, while money is important, you strive to put (more...)
Company: Progrexion
Location: El Mirage
Posted on: 06/19/2019

Customer Service Representative
Description: POSITION PURPOSE br The homedepot.com Online Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence (more...)
Company: The Home Depot
Location: Tempe
Posted on: 06/19/2019


Outsides Sales Representative (Industrial Manufacturing)
Description: We are seeking outgoing, ambitious, and results-driven professionals to help us increase our market share and product awareness in the industrial markets across the United States. We are hiring Outside (more...)
Company: Sam Carbis Solutions Group
Location: Phoenix
Posted on: 06/19/2019

Life insurance Agent (remote) - free leads
Description: Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. ASSURANCE provides marketing, qualified leads, (more...)
Company: Assurance
Location: Phoenix
Posted on: 06/19/2019

Life Insurance Agent - 1000s of free inbound leads, answer t
Description: Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. ASSURANCE provides marketing, qualified leads, (more...)
Company: Assurance
Location: Tempe
Posted on: 06/19/2019

At Your Service Agent - - (19000VF7)
Description: Here's To Your Journey with The Luxury Collection The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world's most (more...)
Company: Marriott International, Inc.
Location: Phoenix
Posted on: 06/19/2019

Life Insurance Agent - No desk/Agency fees, no door-to-door
Description: Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. ASSURANCE provides marketing, qualified leads, (more...)
Company: Assurance
Location: Phoenix
Posted on: 06/19/2019

Strategic Outside Sales Executive
Description: ADP is hiring a Strategic Account Executive
Company: ADP.com
Location: Tempe
Posted on: 06/19/2019

RSS Agent (Senior A4Me Representative) - US Telecommute
Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities (more...)
Company: UnitedHealth Group
Location: Phoenix
Posted on: 06/19/2019

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Chandler RSS job feeds